SHIFT MANAGER IN TRAINING

Shift Manager

The Shift Manager is responsible for providing quality guest service by maintaining a clean and organized store image, as well as assisting with merchandising, pricing, and loss prevention. The Shift Manager operates the cash register / Point of Sale (EPOS) and ensures adherence with all Company / Store policies, including brand and image standards. In the absence of the Assistant Manager, the Shift Manager is required to assume the duties and responsibilities of the Assistant Manager.

Principle Responsibilities :

• Ensure that each guest receives outstanding service by providing a welcoming and friendly environment which includes greeting and thanking every guest.
• Maintain an awareness of monthly promotions, sale merchandise and advertisements, and assist in the completion of the monthly blitz execution as needed.
• Follow all True North procedures for coffee, fountain and food service programs.
• Receive deliveries from vendors and verify accuracy of inventory along with authorization in price book.
• Lead by example by always adhering to company policies and procedures. Address staff compliance issues as needed, either directly or by bringing issues to the manager.
• Assist in training and development of both new and existing staff members.
• Properly address any guest issues or complaints and escalate to the Store Manager when appropriate.
• As directed by the Store Manager, run daily reports, reconcile shift sheets, complete e-store reporting, and prepare and transport bank deposit.

Essential Skills and Requirements :

Minimum Qualifications :