Job Description
Job Description
Position Summary :
The Service Center Rep will answer all incoming customer calls. Types of calls include, but are not limited to Customer Service calls, i.
e. balance inquiry, lost / stolen debit card, loan payment, loan related questions, Online Banking questions, OLB lockouts.
Essential Functions :
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Answer incoming calls from customers. Be able to assist the caller to resolve the issue with accuracy and proficiency. Work and decision online account applications.
- Performs all other duties as assigned.
Supervisory Responsibility :
This position has no supervisory responsibilities.
Job Type :
This is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8 : 00am to 5 : 00pm.
Travel :
No travel is expected for this position.
Work Environment :
This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.
Physical Demands :
This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
Mental Demands :
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
Education and Experience :
- 5 years banking, 4 years call / service center experience, High School Diploma, possess above average computer skills. Must have thorough knowledge of basic banking, both consumer and commercial.
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