Transportation Admin, Carrier Operations

What you will do :

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Triage customer and carrier inquiries; process transactions and communications to provide timely resolutions. Refer inquiries or tasks to appropriate Teammate(s).
• Process transactions to support operations and carrier relations. Transactions may include coordinating services or issuing carrier payments;

relegate and escalate transactions to appropriate Teammate(s).

• Build relationships with carriers, customers, and internal departments and Teammates.
• Resolve basic issues utilizing processes, procedures, and developing problem solving skills.
• Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms.
• Work with team to maintain status of carrier-related assignments. Connect with sellers, buyers, and carriers to provide continuous communication.
• Ensure transactions and records are accurate, up-to-date, and compliant. Validate documentation by reviewing for accuracy, completion, and consistency.
• Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments. Communicate the value of working with ACV and promote partnership and engagement with customers and carriers.
• Collaborate with management and team to express ongoing issues or opportunities for improvement.
• Perform additional duties as assigned.

What you will need :

• High School Diploma or GED
• Minimum 6 months experience in customer service, administrative or clerical work, or transportation industry.
• Ability to read, write, speak, and understand English.
• Basic problem-solving ability
• Developing team working skills, including both internally and externally
• Proven customer service ability
• Communication and organizational skills
• Sense of urgency and self-motivation
• Familiarity with business technology, including Microsoft Office or G Suite. Salesforce experience a plus.

Compensation : $18.50 per hour. Please note that final compensation will be determined based upon the applicant's relevant experience, skillset, location, business needs, market demands, and other factors as permitted by law.

No immigration or work visa sponsorship will be provided for this position.

Ind123KW

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