Global Security Operations Analyst

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers;

this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values.

You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

What You'll Do

Supports Asset Protection strategies, standards, and processes using a customer centric mindset to deliver results, drive store sales, and maximize efficiencies and productivity

Responsible for the consistent, effective execution of Asset Protection in order to protect stores, distribution centers, and

Identify and mitigate risks for evolving business environment

Leverages data gained through process evaluations and Brand data research to influence investigative direction, management

Facilitate daily operations of the GSOC, encompassing diverse responsibilities such as risk intelligence, incident / crisis management, response to building intrusions, emergency communication, ensuring supply chain resilience, travel security, and implementing physical security measures.

Participate proactively in the intelligence function, preparing and distributing global risk intelligence products designed to identify and mitigate potential business risks.

Maintain constant vigilance by monitoring open-source intelligence, social media platforms, and specialized internal intelligence tools for potential threats to employees, company assets, and our brand reputation.

Keep track of global geopolitical events that could potentially impact executive travel, company events, or operations, and provide timely, periodic reports.

Take the lead in responding to life safety incidents, such as medical emergencies, safety incidents, or natural disasters.

This will involve coordinating responses with security

Who You Are

Experience using data to tell a story to determine and implement solutions

Collaborate with internal and external stakeholders to support Asset Protection strategies, including the ability to negotiate and build consensus across multiple stakeholders and functions

Experience in customer service and / or a high-pressure, multitask environment

Ability to actively learn and immediately apply learnings into decisions and behaviors

Present problem analysis and recommended solutions in a creative and logical manner

Must successfully complete and pass the CritiCall computer-based testing module. CritiCall is used to measure skills that are vital as a GSOC Operator, including, but not limted to : multitasking, prioritization, map-reading, memory recall, comprehension, data-entry and decision making

Experience in working with risk intelligence monitoring and mass notification tools and platofrms (Everbridge, Dataminr, ISOS experience a plus)

1-3 years of Global Security Operations Center or similar customer call center experience preferred.

Good working knowledge of Microsoft Office suite and Windows OS

Have a strong knowledge of physical security, information security and emergency operations, preferably in a corporate environment

Access Control / Alarm Monitoring systems experience (C-CURE experience a plus)

Flexibility to work various shifts if needed, including weekends and holidays

Experience in working with video surveillance, physical access control, incident management and risk intelligence monitor