PLUMBING AND MECHANICAL DISPATCHER

Job Type

Full-time

Description

This is a full-time, direct placement role with Potter Heating & Air Conditioning.

The Residential Plumbing and Mechanical Dispatcher is responsible for efficiently scheduling and dispatching technicians to residential service calls, ensuring optimal customer service and technician productivity.

This role requires a strong understanding of plumbing and mechanical systems, excellent communication and organizational skills, and the ability to handle a high volume of calls in a fast-paced environment.

Essential Duties and Responsibilities :

• Answer incoming calls : Promptly and professionally answer incoming calls from customers, assessing the nature of the plumbing or mechanical issue and gathering all necessary information.
• Schedule service calls : Efficiently schedule service calls, assigning technicians based on their skills, availability, and proximity to the customer's location.
• Dispatch technicians : Clearly communicate service call details to technicians, including customer information, location, and the nature of the problem.
• Monitor technician progress : Track technician progress throughout the day, ensuring they are on schedule and addressing any issues that may arise.
• Update customer information : Maintain accurate and up-to-date customer information in the dispatch system.
• Coordinate with other departments : Collaborate with other departments, such as customer service and parts, to ensure seamless service delivery.
• Handle emergency calls : Prioritize and dispatch technicians to emergency calls, ensuring prompt response times.
• Maintain dispatch records : Accurately document all dispatch activities, including call details, technician assignments, and completion times.
• Resolve customer complaints : Address customer complaints in a professional and timely manner, escalating issues to management when necessary.
• Provide excellent customer service : Maintain a positive and helpful attitude with customers, ensuring their satisfaction with the service.

Work Environment :

• Fast-paced office environment with moderate noise level.
• May require occasional overtime or weekend work.

Benefits :

• Competitive salary and benefits package.
• Opportunity for growth and advancement within the company.
• Supportive and collaborative work environment.

Requirements

• Experience : 3+ years of experience in residential plumbing and mechanical dispatch or a related field.
• Knowledge : Strong understanding of plumbing and mechanical systems, terminology, and repair processes.
• Skills : Excellent communication, organizational, and problem-solving skills. Ability to multitask and prioritize in a fast-paced environment.

Proficiency in dispatch software and Microsoft Office Suite.

Education : High school diploma or equivalent. Additional training or certification in dispatch or customer service is a plus

Salary Description

$25 - $32 / hr