Rap Attendant

SUMMARY

The responsibilities of the RAP Attendant include supervising the self-checkouts, assisting customer in processing orders, including cashiering and loss prevention.

The RAP Attendant also responds to complaints with genuine concern.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customer’s purchases
• Thank them
• Maintains customer satisfaction by providing solutions to concerns
• Assists in performing product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
• Ensures proper handling of all forms of tender and coupons.
• Performs fixed activities as assigned by supervisor
• Directs customer traffic.
• Assists with any pricing issue.
• Assists with stocking merchandise around the checkout area
• Assists with register maintenance, cleaning and replenishing supplies
• Follows all store and department policies and procedures.
• Follows safety policies and procedures
• Other duties as assigned by supervisor

KEY ATTRIBUTES

• Customer service skills
• Genuine
• Ability to multi-task
• Communication skills
• Honesty / Integrity
• Money handling skills

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities

EDUCATION and / or EXPERIENCE

High school diploma or general education degree (GED)

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers and associates.

MATHEMATICAL SKILLS

Basic math concepts (addition, subtraction, division, multiplication).

CERTIFICATES, LICENSES, REGISTRATIONS

There is no required certificates, licenses, or registrations

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

PHYSICAL DEMANDS

Regularly (Over 2 / 3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Stoop
• Kneel
• Crouch
• Communicate with associates and customers
• Lift and / or move up to 15 pounds

Frequently (Between 1 / 3 to 2 / 3 of the time)

Lift and / or move up to 25 pounds

Occasionally (Less than 1 / 3 of the time)

• Climb
• Balance
• Overhead lifting
• Crawl
• Smell
• Lift and / or move up to 50 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT

Occasionally

• Risk of electrical shock
• Outdoor weather conditions from exterior doors
• Chemicals while cleaning

Noise Level

Moderate

Niemann Foods Management retains the discretion to add to or change the position requirements at any time.

Position requirements may vary by store location