Parts Sales Manager

Hunter Truck is hiring! We are currently looking for a Heavy Duty Truck Parts Sales Manager to join our Lancaster, PA location.

A family-owned authorized dealer of Peterbilt trucks, Hunter Truck has provided four generations of trucking solutions and an unparalleled commitment to personalized service, parts, and sales.

A name that’s been synonymous with reliability since 1938, we have a long-standing relationship with premium-quality truck producer, Peterbilt Motors, and operate locations across Pennsylvania, New York, New Jersey, and West Virginia.

Our Mission is to build long term relationships by providing excellent products and service that reflect value, integrity, and teamwork.

SUMMARY :

The Parts Sales Manager is responsible for managing the parts department to return a satisfactory profit on dealer capital invested.

Accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.

EMPLOYMENT INFORMATION :

• Schedule : Full-time, Monday to Friday 8 : 00am 5 : 00pm
• Location : 1463 Manheim Pike, Lancaster, PA 17601

HUNTER TRUCK OFFERS :

• Competitive Wages
• Excellent growth and advancement opportunities
• Benefits in medical, dental, vision, life and disability insurance & More
• 401(k) Retirement Investments
• Incentive Plans
• Referral Bonus
• Paid Training

EDUCATION and / or EXPERIENCE

• Bachelor’s degree (BA) from a four-year College or University
• Four to six years related experience and / or training; or equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver’s License required
• Automotive Service Excellence (ASE) Certifications preferred
• Medium / Heavy Truck Parts Specialist Certification preferred

SUPERVISORY RESPONSIBILITIES

• Directly supervises 6-12 employees in the Parts Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Forecasts goals and objectives for the department and works daily to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all parts department staff.
• Develop a training and succession plan for the department with the General Manager.
• Prepare and administer an annual operating budget for the parts department.
• Analyze sales, expenses, and inventory monthly to maintain profit goals.
• Work to accomplish assigned goals with the General Manager.
• Attend manager’s meetings.
• Maintain current knowledge of industry at large as well as the marketplace within the dealership’s AOR.
• Hold monthly department meetings for the purpose of communicating industry news, changes in procedure, new vendor or part sales opportunities, etc.
• Provide technical assistance to parts department employees.
• Monitor parts department employees' payroll records.
• Coordinate a prompt, efficient, and timely flow of paperwork.
• Monitor daily reports and sales productivity.
• Develops with senior management, enforces, and continuously reviews customer processes that ensure complete satisfaction.
• Ensure work area is kept clean and orderly.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Work hours consistent with proper management of all shifts as well as time required for any special circumstance.
• Maintain a balanced inventory consistent with the requirements of the service department, body shop, fleets, wholesale accounts and the do-it-yourself public.
• Establish individual parts inventory levels and balances them for turns consistent with company policies.
• Monitor and adjust inventory to manage obsolescence within company guidelines.
• Ensure returns are processed within vendor guidelines to ensure maximum credit for the company.
• Supervise stock order procedures and all applicable replenishment systems.
• Enforce a policy on the special ordering of parts. Ensure that stock orders represent at least ninety percent (90%) of all orders.
• Work with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Analyze departmental operations and storage layout and revise as needed for maximum effectiveness.
• Direct shipping and receiving efforts to ensure timely processing
• Utilize the lost sales summary report.
• Ensure that all parts department purchases are properly accounted for before payment is made.
• Establish pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Ensure that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Direct outside parts and counter sales efforts, including a telemarketing program to maintain customer contact and increase sales.
• Make regular in-person customer visits alone and with other dealership staff.
• Develop sales promotions.
• Take advantage of all manufacturers' inventory co-op advertising.
• Handle customer complaints immediately and according to the dealership's guidelines.
• Assist in the collection of past-due accounts.
• Perform quarterly dirty core inventory.
• Maintain a professional appearance.
• Adhere to and promote all existing health and safety policies in the workplace to reinforce the Hunter culture of a safe work environment
24 days ago