Senior Quality Assurance Engineer

Job Description

Job Description

Please know that we are experiencing incredibly high applicant volume for this position. Thank you for your patience as we work through the recruitment process.

About Us

First impressions matter. TaskRay is on a mission to ensure businesses get off to a great start with a flawless customer experience once the opportunity is marked Closed Won.

TaskRay is the leader in post-sale work management in the Salesforce ecosystem. We help companies make the transition from sales to customer success frictionless, driving greater efficiencies and creating unmatched customer experiences all within Salesforce.

Culture is important to us. You must value the following as much as we do :

Connection. Cultivate authentic connections with customers, partners, and each other. We believe in a customer-first mindset across everything we do, continuously learning and focusing on the We’ rather than the I’.

Integrity. We are transparent, sharing information and feedback freely. We infuse every action with honesty, fairness, and respect for customers and colleagues alike.

We do the right thing, even when no one is watching.

Hunger. We have high expectations and expect high performance of ourselves and our teams. We constantly look to innovate and improve, unleashing our creativity and persistence to find solutions and deliver exceptional results.

Thrive. We love what we do and bring our best selves to work every day. We show up as real human beings who speak from the heart, value others’ contributions and invest in each other’s growth.

The Role

TaskRay is seeking an experienced Quality Assurance Engineer to own the development and maintenance of the QA function for the TaskRay product.

You will work closely with the product and development teams to ensure that new and existing features are properly tested and functional while establishing new or improved processes and standards.

TaskRay is a native Salesforce application and advanced knowledge of the Salesforce ecosystem and Salesforce centered Application Lifecycle Management will be preferred to be successful in this role.

We run a lean technical team, so this role will be autonomously responsible for Functional, Regression, and Automated testing, in addition to serving as an internal technical support resource and a key contributor to the release management process.

Some traits we're looking for from you :

• You are a detail oriented individual who gets energy from implementing solutions.
• You have an uncanny ability to find the root cause of complex issues.
• You have experience and strong opinions regarding automated testing for web applications.
• A track record of executing complex projects and solutions.
• You are enthusiastic to explore innovative ideas.

What you’ll do :

• Implement and enforce best practices of testing in the development and quality release of our application
• Advocate for testing concerns and voice of the customer in agile ceremonies (story grooming, retrospectives, sprint demos, etc.)
• Collaborate with the product design and developer teams during sprints to ensure all work is fully tested by the end of the sprint
• Proactively determine gaps and failure points in requirements, user stories, and test executions
• Serve as the first point of escalation for our customer support teams, both to confirm scope of potential issues and reproduction steps
• Use internal analytics tools, such as MixPanel or ISVapp, to determine impacts of user reported bugs, and to guide prioritization of testing efforts
• Develop and present testing plans and processes to technical teams and management
• Guide development of tests and scenarios that need coverage
• Document, investigate, and communicate defects discovered during test executions and escalation reviews
• Own our automated test platforms
• Enhance, maintain, and improve the level and quality of a library of test scripts, both manual and automated tests
• Lead test execution effort of scheduled production releases, including regression testing and user acceptance testing, with a goal of 90% quality (as measured by number of new defects / bugs, with overall severity and customer impact weighting)
• Develop metrics around ongoing test activities to guide progress and report to leadership
• Organize a roadmap for the future of the QA function

What you bring to the table :

• A strong desire to improve processes
• Knowledge of industry standard testing tools and frameworks, with practical ability to implement and execute test suites
• A proven track record implementing E2E testing workflows, including test planning and execution
• Experience working in Cypress
• Experience administering and testing in a Salesforce environment
• Salesforce certifications are a plus
• Knowledge of React development
• Familiarity with Continuous Integration tools and scripting languages such as GitHub Actions, bash, python, javascript
• Strong understanding of database design and data manipulation
• Demonstrated ability to recognize business needs, evaluate requests, and recommend strong testing solutions

Compensation

Cash compensation for this role is commensurate with experience. The estimated salary range is between $104,000 - $129,000 per year.

This position is also eligible for bonus based on company and individual performance targets.

Additionally, TaskRay offers a highly competitive total compensation package including :

• Medical, dental and vision benefits (99% employer paid for employees)
• Flexible PTO
• Every other Friday off (Fri-yay!)
• 12 weeks paid family and medical leave, 16 weeks for birthing people
• Company-paid life insurance
• 401k matching
• Cell phone reimbursement
• Wellness stipend
• Vacation bonuses
• Anniversary bonuses
• Employee Assistance Program

Location

This position is remote (US only). While TaskRay has a physical office in the Denver area, we also have team members located across the United States.

For employees located within Colorado, we’re thrilled at the opportunity to meet periodically in person, for both professional and team building events.

And for those outside Colorado, we’ll connect virtually and see you in person at our all-company events.

We value diversity

TaskRay is an inclusive culture embracing the value of a diverse workforce in all roles, at all levels of the organization.

We work to give all qualified applicants equal opportunity and to make decisions based on job related factors. We ask that you do not disclose any information on the application which could indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation and we encourage applicants who meet some but not all qualifications to apply.

Application Deadline

This position will be posted through October 18, 2024.

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