Job Description
A position as a Fragomen Immigration Program Consultant - Global gives you the opportunity to work with a smart, motivated, and diverse peer group.
Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration.
Working in a collegial, team-oriented environment, the Immigration Program Consultant will work with the industry's leading experts.
Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.
We are seeking an Immigration Program Consultant - Global with a consultative, collaborative mindset and the desire to put the client first and consistently exceed expectations.
As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service.
We are looking for a strategic thinker who can support in managing projects and programs while assisting meaningfully to transform business intelligence, data, and knowledge into client solutions.
Our Immigration Program Consultant - Global role is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of the industry leading team.
How will you make a difference as an Immigration Program Consultant - Global at Fragomen?
- Provide support for the management of worldwide immigration programs for companies ranging from startups to the Fortune 500
- Create internal protocols for case teams and other support teams in a format that is easy to use and follow
- Monitor execution of processes, identify areas requiring review, and suggest methods for improvement
- Work with the Firm’s back office to ensure data integrity
- Identify opportunities to optimize the use of technology for program data flow and management
- Involve appropriate resources within the Firm to discuss these opportunities with clients
- Support clients’ reporting needs and work with the Firm’s reporting team and other resources to provide standard, tailored or on demand reports’ to clients
- Establish internal and external reporting schedules and monitor performance and quality of reports
- Regularly communicate on current matters and conduct systematic case status reviews
- Establish recurring calls for case status and services; include members of the Global Immigration Program Management Team, as necessary
- Analyze process flows and communications, recommend areas for refinement or improvement, and develop new processes, as needed
- Collect and analyze performance metrics data (SLAs and satisfaction surveys) to ensure compliance with client commitments and exceptional service levels, and identify learning and opportunities to optimize performance
- Coordinate projects such as corporate restructuring (divestitures, mergers, and acquisitions), new market launches, and group moves
- Support projects related to client onboardings and implementations
- Identify project scope, requirements, and schedule and create a project plan
- Provide centralized project oversight and updates through selected project management tools
- Work with designated client teams worldwide; and
- Draft presentations for internal or external events
Let’s talk if you have the following qualifications and experience :
- Bachelor’s degree
- At least 3 years of experience in a case worker capacity with an immigration law firm, department, or corporate immigration function, program management, and / or client service management
- Excellent communication and interpersonal skills
- Strong team player that is eager to collaborate, learn, and innovate
- Strong experience with Microsoft Office 365 (Teams, Excel, PowerPoint, and Word), and must be very comfortable with innovative technology
- For internal candidates only : Proficiency in the Firm’s technology such as Connect, Reporting, data feed and initiation tools is a plus
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