The Lead Associate helps the Center Manager run the day-to-day operations of this retail location.
He or she may be required to open and close the center, help manage productivity and ensure the center’s team delivers world-class customer service to all customers, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner.
The Lead Associate is involved with continuous improvement, service delivery levels, personnel management, and business development.
The ideal candidate has a high school diploma or GED (college coursework or a degree preferred), one year of retail store operations experience a plus, strong supervisory / managerial / leadership skills, excellent computer / internet / software knowledge, the physical ability to perform this job (lifting, bending, etc.
and knows how to listen, follow, lead, and help the Center Manager attain defined targets.
He or she must have a dynamic personality and must be able to help motivate a team to optimize performance.
RESPONSIBILITIES
- Assist the Store Manager in daily operations and management of the store
- Helps with personnel management, which includes, training, scheduling, and coaching associates
- Handle customer inquiries, complaints, and issues in a professional and timely manner.
- Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
- Helps develop and implement the store marketing program
- Helps manage prepare / provide reporting
- Manages inventory
- Implement and maintain visual merchandising standards.
- Ensure compliance with Franchisor standards.
- Helps oversee Center maintenance, including cleanliness, safety, and organization
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Advanced education degree, coursework, or tech school desired
- One year of supervisory experience in logistics, retail, or other relevant industry
- P&L experience preferred
- Strong computer skills, including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Strong customer service skills and abilities
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