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Escalations and Emergency Response Manager

VirtualVocations
Paterson, New Jersey, United States
Full-time

A company is looking for an Escalations & Emergency Response Manager to oversee customer escalations and manage emergency response plans.

Key ResponsibilitiesManage high-visibility customer escalations and coordinate communication during crisesConduct root cause analysis of escalations and recommend process improvementsDevelop and implement emergency plans and training for employeesRequired Qualifications5+ years of customer service experience2+ years of emergency preparedness experienceAbility to handle sensitive and confidential situations with empathyKnowledge of emergency management laws and regulationsExperience in managing disaster recovery operations

17 hours ago
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