Principal Analyst, In-Product Customer Reporting

Job Description : The Opportunity :

The Opportunity :

We’re seeking a highly motivated, intellectually curious, data-driven, technical, and business-oriented Principal Analyst to shepherd Workhuman into the next generation of our product experience and value proposition : leveraging Workhuman’s rich data to surface actionable people insights to our customers, to continue to drive incremental customer ROI.

Workhuman is rolling out a new embedded BI tool inside our product where customers can self-serve data consumption and conduct their own exploratory analyses on top of their recognition data.

The Principal Analyst will be responsible for building data models and dashboards that power this tool to put data directly in the hands of our customers.

The ideal candidate will be an independent self-starter who can put themselves in the mindset of the customer and produce technical data & analytics solutions to maximize value of the analytics our customers will leverage.

They will partner with Product Management and Customer Success to ideate, prioritize, and build powerful analytics content inside our in-product BI interface.

In joining Workhuman at this exciting stage, you will have the opportunity to make a significant impact on our growing, innovative, and rapidly changing business and will gain unparalleled experience in building data products at scale that go directly into the hands of HR leaders at some of the largest global Fortune 500 enterprises.

This is a hybrid role requiring at least two days a week onsite in our Framingham, MA HQ office

Responsibilities :

Own the development, iteration, and maintenance of production data models and dashboards that we surface through a proprietary interface in our product for customers to self-serve on their own analysis

Partner with Product Management and Customer Success to prioritize backlog of reports, ideate on ideal visuals to display to customers to maximize value of the recognition program data we share

Leverage our in-product reporting capabilities to automate legacy manual data sharing practices across the organization

Partner with the broader Business Analytics team to collaborate on data modeling, best practices & approaches, and participate in code reviews

Innovate, thought lead, and level-up analytics practices within a quickly growing and maturing data organization

Desired skills and experience :

Demonstrated history of building optimized production-grade data models that power dashboards and live technology solutions

Proficient in SQL with experience querying large datasets in a cloud computing environment

Demonstrated expertise visualizing data & building dashboards using tools such as Tableau, Looker, Quicksight, etc.

Strong business intuition & ability to enter a customer mindset

Strong communication & project management skills and a highly collaborative approach to problem-solving

BA / BS or equivalent technical certification, preferably in a quantitative discipline