Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other.
In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.
Were seeking a Hospitality Service Technician to join our Operations team. The Hospitality Service Technician will report directly to the Service Manager / Supervisor.
What Youll Do :
The Hospitality Service Technician will provide genuine anticipatory service to clients & participants in all aspects of hospitality & conference services.
In this position, you will interact with our clients & ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients.
At all times, the Service Technician is expected to be attentive to our clients needs & make them feel welcomed, important, & relaxed.
We need someone with excellent communication & interpersonal skills, as well as someone highly motivated & ready to work with others.
Our employees carry our Core Values every day : Genuine, Relentless, Integrity, & Teamwork.
Greet all clients with enthusiasm & friendliness
Maintain a warm & friendly demeanor at all times
Provide world-class service, in accordance with our Brand Standards
Set up, replenish, maintain, & breakdown Food & Beverage stations
Accommodate special client needs & last minute requests
Develop relationships with clients
Accurately answer client questions about culinary & our spaces in a friendly manner
Read, understand, & execute Program Execution Orders
Follow checklists & Standard Operating Procedures
Set up & breakdown conference rooms & refreshing rooms as needed
Perform facility maintenance
Maintain safe, clean, organized, & well-stocked work areas
Responsible for constant sanitation, organization, & proper food handling
Have full knowledge of menus, recipes, & other pertinent information
Perform opening, mid-shift, & closing duties in accordance with company standards
Perform cleaning duties including : wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, making rollups
Maintain a professional appearance at all times
Maintain professional working relationships with team
Follows all Company drink recipes & procedures
Proficiently prepares blended & cold drinks provided by the cafe
Full knowledge of coffee & tea menu
Perform additional duties as assigned
What We Look For :
Minimum 2 years server experience
1 year of coffee experience a plus
Basic knowledge of food & beverage
Proven excellent communication & interpersonal skills
Proven good organizational skills
Must be highly motivated & ready to lead other team members
Proficient in multitasking
Food Hygiene or Food Handling Certificate preferred
TIPS Certification preferred
Flexible & long hours are sometimes required.
Ability to move, carry, push, pull & place objects up to 25 pounds without assistance
Ability to reach overhead & below the knees
Ability to stand, sit, & walk for an extended period of time
Compensation :
The above job definition information has been designed to indicate the general nature & level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, & qualifications required of employees assigned to this job.
Job duties & responsibilities are subject to change based on changing business needs & conditions.
Full Time Hourly Rate : $21
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums & maximums may vary based on location.
Individual pay is based on skills, experience & other relevant factors.
Who We Are :
Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.
It is the largest single provider of dedicated meeting & event venues in North America & the UK with a network of 39 locations across nine cities;
Convenes portfolio of brands includes es, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.
With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.
The company counts Ares, RXR Realty, & Hudsons Bay Company among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc.
magazine, Fortune magazine, & Built In. Learn more at
Were Here For You :
At Convene, youll receive :
- Excellent health coverage for you & your family starting day one
- Medical & insurance navigation support through Eden Health
- Flexible vacation time plus time off for your birthday
- A Holiday closure each year to allow all employees to unplug & recharge
- 401K plan with company matching
- Professional development support
- A chance to be part of a dynamic, growing team
- The opportunity to have a significant impact on your team & the business in the work that you do
- A culture of GRIT (Genuine, Relentless, Integrity & Teamwork)
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