Help Desk Technician This is an exciting opportunity to join a growing global company in the cloud-based software industry!
Responsibilities :
- Respond to client and employee technical support requests via phone, email, orin-person
- Troubleshoot and resolve technical issues related to hardware, software, and networkconnectivity
- Escalate complex issues to senior technical staff as necessary
- Install, configure, and maintain hardware and software on desktops, laptops, and mobiledevices
- Provide basic training and support to clients and employees on commonly used softwareapplications
- Maintain accurate documentation of technical support requests and resolutions
- Collaborate with other technical staff to identify and implement process improvements
- Participate in after-hours on-call support rotation as required
Requirements :
- High school diploma or equivalent; technical certifications or Associate's degree in arelated field preferred
- Proven experience in a technical support role
- Strong understanding of computer hardware and software, including operating systemsand applications
- Familiarity with basic networking concepts and protocols
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Willingness to work flexible hours as needed, including evenings and weekends
- Customer service-oriented attitude
- Audio Visual support a plus.
Pay Rate :
- $25-$28 / hour
It Help Desk Technician
Waterford is looking for a skilled Help Desk technician to provide fast and useful technical assistance on computer systems! This role is responsible for all user support services in the IT department and technical assistance and support related to computer systems, hardware, and software for Waterf...
Help Desk Technician
Install, configure, and maintain hardware and software on desktops, laptops, and mobiledevices. ...
Information Technology Help Desk Technician
The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining workstations and other infrastructure at multiple sites. Previous experience with Help Desk or related position required. Troubleshoot a broad range of desktop, server, and network problems. P...
IT Help Desk Technician
The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining workstations and other infrastructure at multiple sites. Previous experience with Help Desk or related position required. Troubleshoot a broad range of desktop, server, and network problems. P...
Help Desk Technician - Draper, UT (ONSITE)
Job Title: Help Desk Technician. Install, configure, and maintain hardware and software on desktops, laptops, and mobile devices. ...
IT Help Desk Technician
IT HELP DESK TECHNICIANASEA is looking for a talented and enthusiastic IT Help Desk Technician to join our team on our evening/swing shift. SUMMARY: The Help Desk Technician works to manage corporate technology needs, including implementing and maintaining workstations and other infrastructure at mu...
Help Desk Technician
Join Our Innovative Team as a Help Desk Technician!. We’re seeking a dedicated Help Desk Technician to join our dynamic team. If you’re ready to take your career to the next level and help us provide exceptional technical support, apply now!. ...
Electronic Technician Maintenance II
AITC provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other character...
Desktop Support Analyst
The Desktop Support professional will provide end user support, license tracking and upgrades/configurations for PC maintenance. SNI has teamed with a valued client on a search for a Desktop Support professional. The Desktop Support professional will work with the IT infrastructure team to solve tic...
Remote Service Desk Technician
A food distribution company with locations around the US is currently looking for a Service Desk Technician to add to add to their growing team. An ideal candidate will have excellent customer service skills, prior call center experience and some technical aptitude. ...