Billing Manager

Company Details

Berkley Aspire is an excess & surplus lines insurer of commercial risks unable to find a home in the standard markets. We are an operating unit of WR Berkley, a publicly traded (NYSE WRB ) global insurer founded in 1967.

We make excess & surplus lines easy easy for our distribution partners, easy for the businesses they represent, and easy to navigate.

The lines of coverage we underwrite include general liability, property, and excess liability. Our model is different than our competitors we do the premium billing and do not add interest / finance percentage, we offer enhanced commissions, and we handle the stamping, affidavit filings, and other behind-the-scenes paperwork.

Our company culture is entrepreneurial, employee centric, and focused on sustainable growth. Aspire teammates work either remotely or on a hybrid schedule from offices in Scottsdale, Cincinnati, and Richmond.

If you are looking for a company that offers room for advancement, great benefits, and positive vibes, then Aspire may be the place for you!

Responsibilities

As the Billing Manager, you’ll lead the premium billing and collection functions, billing system enhancements and customer inquiries for Berkley Aspire.

You’ll manage a team, workflow, and system and accounting procedures related to billing / collections including Key Performance Indicators (KPI’s) to maintain and improve the department’s financial and operational performance.

Specific Duties

• Coordinates the unit workflow by developing a trained, competent, well-motivated staff utilizing effective leadership and team building skills, providing training programs, career planning and implementing departmental objectives consistent with the company’s mission, vision, and objectives.
• Manages, evaluates, and monitors the premium recovery procedures, production goals, workflow guidelines using and displaying effective leadership skill in order to achieve optimum performance and premium recovery results.
• Analyzes and monitors staff’s quality and training of personnel in accordance with company and department guidelines.
• Responsible for the interviewing and hiring of department personnel. Complete performance and salary appraisals, promotions for subordinates, disciplinary action, scheduling of vacation time, regulation of overtime and compressed work week schedules.

Conduct individual coaching sessions and departmental meetings.

• Manages the daily deposit and monthly reconciliation of cash receipts.
• Administrator for operational tasks within the Fifth Third Bank and Bank of America online banking product to carryout cash management responsibilities.

This includes Fraud Management and bank reconciliations.

• Coordinates the development, implementation and communication of new procedures and changes in procedures within the business unit to improve efficiencies in the workflow.
• Meets, assists, and communicates effectively with internal and external partners, on the accuracy, compliance, and resolution of billing matters.

Maintains a good working relationship with outside collection vendors to ensure cost, timely service, and quality work are provided.

• Develops, monitors, and analyzes Key Performance Indicators (KPI’s) to ensure and improve the financial health of Berkley Aspire and reduce credit risk.
• Monitors and maintains system of internal controls to ensure compliance with . Berkley and Operating Unit billing and collection guidelines.

May perform other functions as assigned.

Qualifications

• Minimum five years of Account Receivable / Billing experience required.
• Minimum three years of Account Receivable team management experience required.
• A minimum of five years insurance related experience including basic knowledge of insurance policies and premium transactions preferred.
• Excess and Surplus lines background is preferred.
• Bachelor’s degree or equivalent combination of education and experience is preferred.

Strong customer service background working in a professional environment is required.

Must have intermediate knowledge of computer programs in a Windows environment, including Word, Excel and Outlook

Ability to work with minimal supervision

Ability to handle confidential information

Sound judgement and decision-making skills; ability to research, analyze and resolve complex situations; creative thinking and problem-solving skills;

attention to detail; and above-average organizational skills are required.

Interpersonal communication skills and the ability to successfully work with all personality types and achieve desired results.

Additional Company Details

The Company is an equal employment opportunity employer.

We do not accept any unsolicited resumes from external recruiting agencies or firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment.