Raines Co.
Your Future is Now
Position Summary : The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties.
We offer Medical / Dental / Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels.
Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Functions
- Participates in the selection of front office personnel
- Trains, cross trains, and retains front office personnel
- Schedule the front office staff in accordance with budget guidelines and through the direction of the GM
- Supervises workloads during shifts
- Maintains working relationships and communicates with all departments
- Maintains master level key control
- Verifies that accurate rooms status information is maintained and properly communicated
- Resolves guest related problems quickly, efficiently and courteously
- Enforces all cash handling and credit policies
- Conducts regularly schedule meetings of front office personnel
- Conducts regular audits of Brand standards and makes sure they conform to QA specifications
- Maintain and uphold standards of brand and / or HP Hotels to the highest level
- Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property
Qualifications
- Minimum two years of progressive experience in hotels required.
- Proficient in Microsoft Office or similar computer applications
- Prior supervisory experience required
- Experience with brand or property specific PMS, M3, Efficenter, and other Hyatt hotel related systems preferred
- Must possess a valid driver's license and reliable transportation and the ability to run off-property errands with minimal notice
- Must speak English fluently, Spanish helpful
- Must have excellent written and oral communication skills
- Mathematical skills include basic math, percentages and variances.
Problem solving, reasoning, supervising and motivating.
Ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications.
The job description is not intended to include all duties or qualifications that may be required now or in the future.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
Front Office Manager
The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed. North Charleston Residence InnFront Office ManagerFull time...
Front Office Manager
The Front Office Manager is responsible for directly supervising all front office personnel and ensuring proper completion of all front office duties. Participates in the selection of front office personnel. Trains, cross trains, and retains front office personnel. Schedule the front office staff in...
Front Office Manager
You are the Front Office Manager and all those employees who open the door, handle luggage and greet the guests are your team! As their leader you ensure that guests are taken care of by a caring, well-trained and highly motivated staff. Front Office in order to ensure quality guest satisfaction, hi...
Assistant Front Office Manager
The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest...
Budget Manager, Office of Student Involvement
Budget Manager, Office of Student Involvement. Budget Manager provides administrative support and oversees all business transactions for the Office of Student Involvement. Must have experience and a good working knowledge of Microsoft Office applications. Experience working in a fast-paced office en...
Front Desk Agent
Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; m...
Front Desk Agent
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s...
Front Desk Agent - Aloft North Charleston
We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. Previous experience as a front desk age...
Front Desk Agent
The Front Desk Agent is responsible for greeting guests in a courteous and efficient manner, handling inquires, checking-in/out, and reserving rooms. Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred. Respond quickly to incoming calls,...
Administrative Assistant
We are offering a contract to hire employment opportunity for an Administrative Assistant in Mount Pleasant, South Carolina. Proven experience in a similar role as an Administrative Assistant. As part of our team, you will be required to perform a variety of tasks, including administrative support, ...