Our client is currently seeking a Asset Management Analyst I
This will be hybrid onsite for local candidates in Lynchburg, VA
Technical Skills
Must Have :
- Designing, developing, and generating reports to communicate and monitor compliance, liability, and budgetary data for software applications.
- Experience with data analysis tools including Excel and Power BI .
- Understanding of IT Asset Management software management policies, procedures, and practices.
Nice To Have :
- IAITAM certifications : Certified Software Asset Manager (CSAM), Certified Asset Manager Professional (CAMP) preferred.
- Desirable certifications : ITIL, COBIT, or additional IAITAM Certifications.
Role Overview :
The IT Hardware Asset Management Analyst will be responsible for the enterprise-wide management of end-user assets (PCs, iPhones, iPads, Accessories, with a primary focus on maintaining a hyper-accurate CMDB in ServiceNow.
This role requires knowledge of hardware inventory management, PC refresh scheduling, procurement of hardware, and a solid understanding of the PC lifecycle from purchase to e-wasting and recycling.
Significant experience with ServiceNow or another established ITSM system is required.
Essential Duties and Responsibilities :
- Populate and audit the ServiceNow CMDB.
- Manage procurement data, license data, EOL and EOS data, contract data, warranty information, license assignment, and all related financial information.
- Review and analyze ServiceNow Incidents and Requests related to hardware assets.
- Perform data validation across all systems of record.
- Prepare and distribute pre-defined and ad-hoc reports; identify and recommend hardware for harvesting or replacement with lower-cost alternatives.
- Analyze PC deployment numbers by manufacturer and model type.
- Provide insights for PC, iPhone, iPad replacement schedules.
- Monitor asset changes during their lifecycle and alert stakeholders to relevant changes.
- Investigate and resolve discrepancies to maintain the integrity of software asset data.
- Identify and report on issues with asset tracking tools, Flexera, and ServiceNow.
Minimum Qualifications & Experience :
- 2-4+ years of experience in hardware management, associate’s or bachelor’s degree, or equivalent experience.
- Strong knowledge of MS Excel and VLOOKUPs.
- Experience with Flexera, ServiceNow, SCCM, Intune, and Nexthink.
- Experience using HAM tools to update the CMDB and manually reconcile data.
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