Operations Support Specialist

Job Description : Position Summary :

Position Summary :

Working under the direction of the Assistant Operations Director, the Operations Support Specialist collaborates with Store Directors and Department Managers to help optimize daily activities, performance, and profitability of the Metcalfe Market retail stores.

The Operation Support Specialist assists the operations team in planning, organizing, and coordinating functions relating to the operation of the business.

Responsible for continually working with Assistant Operations Director to improve operational systems, processes, and policies.

This position may require working weekends and holidays, based on staffing requirements.

Here’s what you’ll do :

• Plans, prioritizes, and executes strategic initiatives in a timely and efficient manner.
• Researches, analyzes, documents, and provides in-depth analysis of proposed initiatives to solve complex problems and development of operational efficiencies with an emphasis in perishables.
• Facilitates and follows-through on specialized initiatives as assigned by the Operations leadership.
• Responsible for creating, maintaining, and updating standard operating procedures.
• Coordinates with different departments to achieve optimal work production across the board.
• Collaborates with Store Directors, Director of Employee Development, Marketing and owners to ensure training, skills and tools are utilized to maintain optimal functioning and profitability.
• Leads, coaches, teaches, and reinforces Metcalfe’s culture, customer service, and performance expectations to all employees.
• Trains and coaches others to develop talent in-store. Serves as a mentor to the staff and management.
• Provides expert knowledge through instruction, coaching and development, to enable department managers to achieve store objectives.
• Coaches department managers in all aspects of financial management : sales planning; ordering; inventory management; merchandising for sales and profits; labor scheduling.
• Sets and monitors standards, within prescribed Company guidelines, regarding quality, variety, and general appearance of products, store conditions and levels of customer service.
• Responsible for ensuring the highest level of customer service and hospitality throughout the stores; including complaint resolution with a positive demeanor.
• Demonstrates passion for the brands, products, services, and solutions offered to customers.
• Responds to management queries and special reporting requests.
• Keeps up to date with the current market trends and industry forecasts.
• Other duties performed as assigned, such a stepping in as MOD or Department Manger as needed.
• Detail-oriented with the ability to look at the bigger picture.

Here's what you'll need :

• High school diploma or general education degree (GED) required
• Bachelor’s Degree preferred
• Five years or more of grocery retail management / leadership experience preferred.
• Two years or more of perishable grocery management / leadership experience required.
• Ability to multi-task several initiatives at time and work independently.
• Intermediate use of Microsoft software programs including Outlook, Excel, Word, PowerPoint & Teams.

Physical Requirements :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May be required to lift and / or move 20 pounds. The associate is frequently required to sit / stand / walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions.

Temperatures may vary for those subject to any of the following areas : computer / server room, print shop, production area).

The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.