Customer Technical Support Representative

VirtualVocations
Jackson Heights, New York, United States
Full-time

A company is looking for a Remote Customer Technical Support Representative to assist customers using digital solutions in an educational environment.

Key ResponsibilitiesProvide live and non-live support for various digital solutionsTroubleshoot and resolve customer-reported technical issuesDocument customer interactions using a ticketing systemRequired QualificationsHigh school graduateKnowledge of Microsoft operating systems and Office suiteUnderstanding of major browsers and mobile devicesTechnical degree or certification(s) preferredTechnical support experience preferred

3 hours ago
Related jobs
Promoted
VirtualVocations
Queens, New York

Key Responsibilities:Log and classify all calls and requests for assistance in the call tracking databaseRespond to customer inquiries related to technical issues with software and electronic productsTrack inquiry resolution progress and proactively update customers on status or resolutionRequired Q...

Promoted
Kelly
The Bronx, New York

Job Title: Bilingual Remote Customer Service Representative (2-Month Temp Assignment). We are seeking enthusiastic and dynamic bilingual Customer Service Representatives for a 2-month temporary assignment. Provide exceptional customer service to our clients via phone, email, and chat. Assist custome...

Promoted
VirtualVocations
Queens, New York

A company is looking for an Overnight Technical Support Representative to provide customer support from home in Texas. ...

Promoted
WHIZZ
New York, New York

Position: Customer Service Representative. Are you ready to embark on a rewarding career with Whizz, a trailblazer in cutting-edge transportation solutions for delivery riders? We are currently seeking enthusiastic Customer Service Representatives to join our dynamic team. Cultivate a positive and w...

AM Consulting
New York, New York

Responsible for assigned customer sales accounts Responsible for the accuracy of all paperwork completed for new customer sales accounts Maintains training abilities for clients and consumers Responsible for accuracy of all entries for client services and sales Create all in-office projects and clas...

AirPay
New York, New York

As Customer Experience Representative, you will work directly with the thousands of dental clinics using AirPay software. You will help triage and prioritize requests, and escalate to technical teams if more detailed technical debugging is needed. You’ll provide a great experience for customers that...

ACI Inc
Long Island, NY, US

Are you driven to reach new heights in your career while working in a fast-paced and collaborative environment? Then this position is just for you!   Responsibilities And Daily Tasks Of Our Entry Level Customer Support Representative : Qualify, educate, and complete the sales process directly w...

Lovell Safety Management
New York, New York

In this role, Customer Service/ Support Representative will assist clients (brokers and policyholders) by providing support with emphasis on Workers’ Compensation Certificate issuance as well as other administrative responsibilities. Candidates will be cross trained with additional customer service ...

Liberty Management
New York, New York

Customer Support Representative Responsibilities: Provide onsite superior customer support to internal and external customers Qualify customers to determine eligibility and availability for specified products  Use a POS system to verify customer identity and move forward with the enrollment pro...

Axelon Services Corporation
New York, New York

Strong analytical, problem-solving skills (business & technical) and troubleshooting skills not really looking for traditional IT folks with desktop support looking for candidates that are more Software Application Support or Business Analyst with some technical support. The Customer Support Special...