POSITION PURPOSE :
As the Logistics Specialist, you will be responsible for the successful coordination of all Lovisa freight moving in and out of United States, Canada and Mexico.
This will include daily contact with all freight and logistics service providers, across air, sea, and land channels, with a focus on delivery performance into stores, delivery performance to end customers (B2C) and close management of all associated costs and KPI's.
ROLE REQUIREMENTS :
- Bachelor's Degree in Business Admin / Supply Chain Management
- Spanish highly preferred, but not required
RESPONSEBLITIES :
- Daily supervision and prompt exception management of stock shipments from DC to stores in assigned markets (US, CA & MX) - including Zendesk tickets.
- Working with Customs agents to ensure flawless execution of the Customs clearance process to deliver goods on time to the warehouse or to stores.
- Tracking status of all stock shipped from the warehouse to stores to ensure on-time delivery.
- Exception management by working closely with courier companies to solve all delivery issues.
- Coordinating and monitoring transport of goods (stock and non-stock) delivery in accordance with stores dispatch schedule.
- Ongoing support of customs processes, duty mitigation, and compliance initiatives.
- Managing claims related to lost goods and service quality, to include submitting and managing claims.
- Processing duty and freight invoices to ensure proper booking and on-time payments.
- Supporting initiatives and cost-saving opportunities.
- Report on carrier performance, lead times, and cost to serve flagging concerns to your manager.
- Ensure the accuracy of all shipping documents and gather and maintain all data records relative to shipping activities.
- Act as the logistics liaison warehouse management to ensure that all outgoing shipments are compliant with local regulations / carrier requirements, are correctly packaged, and have the correct documentation attached.
- Deliver key projects and initiatives as required. Drive change management to support.
- Work closely with internationally based counterparts, share market knowledge, and backfill for this position when required.
- Other ad hoc tasks related to Logistics and Warehousing.
KEY MEASUREMENTS + ACCOUNTABILITIES :
- Lead Time Supplier to DC and DC to Store for RegionAchieve Target for channel (Air, Ocean, Land) and region.
- Problem ManagementZendesk Ticket SLA achieved.
- Project Delivery SupportProject & initiative implementation to Cost, Time, Risk, and Scope.
- Invoice processing completed in line with due dates100%
CORE LOVISA COMPETENCIES :
- Attention to detail
- Problem-solving ability
- Flexibility
- Teamwork
- Customer service
- Negotiation
- Initiative
- Open and honest communication
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