Sr. Manager, Education and Customer Engagement

The Sr. Manager, Education & Customer Engagement is a pivotal role within McKesson, responsible for the comprehensive development, coordination, and delivery of educational and training programs for Health Mart franchise members and other community pharmacy professionals.

This position reports to the Senior Director, Pharmacy Solutions, and acts as a key liaison to ensure compliance with all education vendor statements of work / requirements, participates in market reviews and manages educational offerings while controlling expenses.

The role ensures the alignment of clinical and business education with sound educational practices and stakeholder needs, requiring effective management of multiple projects and priorities.

Key Responsibilities

• Manage and Maintain Learning Management System : Oversee the content on customer-facing learning management systems to ensure a variety of accredited content is available to meet licensure needs, provide required annual compliance training and ensure appropriate business-related education to improve and standardize retail pharmacy operations is available, up-to-date and relevant.
• Coordinate Educational Content for Events : Serve as the primary internal contact to coordinate the development of customer-facing clinical, business and promotional educational content delivered during conferences and trade-shows that aligns with overall educational and business goals in concert with vendors, business leaders and event planning team members.
• Podcast Planning and Execution : manage the planning, execution, and legal / compliance review processes for podcasts ensuring content aligns with department goals and customer needs.
• Collaborate on Training New Franchise Members and Field support : Work with department leaders, the customer engagement, and on-boarding team members to ensure relevant training and education is available for new franchise members and monitor KPIs for constant improvement.
• Support Department Initiatives : Assist the team in delivering necessary education and instructions for key departmental initiatives.

Minimum Requirement

Degree or equivalent and typically requires 7+ years of relevant experience.

Education

Bachelor’s degree or higher in pharmacy, business or instructional design

Critical Skills

7+ years’ experience in education development, program management or direct customer service required.

Additional Skills

7+ years program manager, education platforms and training and development. Advanced knowledge of MS Office applications.

Strong problem-solving skills and the ability to manage multiple demands and adapt to changing priorities.

Working Conditions :

Environment (Office, warehouse, etc.) Office setting

Physical Requirements (Lifting, standing, etc.) General office / computer use, telephone, sitting, standing

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.

The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

For more information regarding benefits at McKesson, please

Our Base Pay Range for this position

$98,600 - $164,400