General Manager

Simpatico Hospitality Group, operator of Bacetti Trattoria and Tilda Wine Bar in Echo Park, seeks a passionate and professional General Manager to lead our team.

Bacetti is a 90-seat, Roman-inspired, full-service restaurant. We serve dinner seven nights a week, and have a staff of roughly 30 hourly team members.

Tilda is a cozy wine bar offering wines by the glass, a small food menu, and retail wine to go; it has a small staff of roughly three bartenders.

The General Manager will lead operations at both locations, and will work with ownership and our existing management team to ensure warm hospitality, foster a positive work culture, and develop strategies for growth.

As seasoned businesses, we have robust SOPs, a loyal customer base, and a dedicated team of managers and hourly staff members.

The incoming General Manager will benefit from these existing qualities, while having the opportunity to reshape our operations and develop a creative vision for onward success.

The ideal candidate will enjoy multifaceted work that requires analytical thinking, practical know-how, and people skills.

If you thrive nurturing a team, leveraging data, and being in the hum of service, we would love to hear from you.

Key Responsibilities :

• Guest Experience :
• Display and foster warmth and hospitality, build rapport with guests, and ensure memorable hospitality experiences
• Develop and implement initiatives to enhance guest satisfaction
• Address guest feedback and concerns promptly and professionally
• Confer with beverage and culinary management to ensure cohesive and consistent offerings
• Manage and utilize CRM software; monitor reservations for VIPs and regulars
• Maintain complete knowledge of our menus, wine lists, house policies, and steps of service
• Business Development :
• Identify opportunities for growth by enhancing guest loyalty and driving new business
• Work with ownership to develop strategies to meet weekly and monthly sales goals
• Analyze sales reports and labor costs; identify cost-reduction opportunities
• Evaluate and act upon guest feedback
• Oversee continued development of our brands, including marketing materials, social media, and potential collaborations or special events
• Leverage existing relationships with guests, vendors, and partners
• Management Duties :
• Act as senior manager and primary HR contact for all hourly staff members
• Oversee team of two existing FOH managers (Service Manager and Beverage Manager); interface with BOH managers (Chef and Sous Chef)
• Participate in and / or lead weekly meetings with ownership and management
• Assess staffing needs; interview, onboard, and train new hires
• Fill in as needed during service when short-staffed (hosting, expo)
• Administrative Duties :
• Prepare weekly payroll and tip splits for hourly staff members
• Interface with outside vendors (janitorial crew, valet service, maintenance personnel, linen service, etc.)
• Process invoices from F&B purveyors
• Maintain POS (Toast) and reservation system (Resy)
• Evaluate, create, and / or revise SOPs and house policies

Qualities We Seek :

• Positive and collaborative attitude
• Passion for food, wine, service, and hospitality
• Consistent communication
• An eye for detail
• Thoughtful approach to leadership and dedication to a positive work environment
• Ability to take initiative and work well within a small management team
• Interest in long-term goal setting and business development

Requirements :

• Previous restaurant management experience and experience leading teams
• Working knowledge of local and state labor laws and HR standards
• Working knowledge of restaurant financials and operations
• Proficient written and verbal communication skills
• Ability to carry up to 50 lbs

Compensation :

• Salary : $85-90K per annum
• 12 paid vacation days per annum
• Health insurance with monthly premium fully paid by the company after 90 days of employment
• Paid sick time
• Dining discounts

This is a full-time, exempt, salaried position. All employment at Simpatico Hospitality Group is at-will.

To Apply :

Please submit your resume, including two or more professional references, and a brief description of your background and interest in the role.