C.H. Robinson is seeking a dedicated to join our team. In this role you will act as a liaison between corporate and network offices, process new claims, and ensure timely claims settlements.
You will monitor and respond to communications with a customer service mindset, resolve daily issues, and identify potential risks.
Additionally, you will assist customers with carrier arrangements and build strong working relationships with all stakeholders.
Join us to maintain excellent task management and contribute to the resolution of cargo claims efficiently.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site one day a week, igniting creativity and driving impactful results.
With the flexibility for remote work four days a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following :
Act as a liaison between corporate and network offices to gather information for claim responses
Process new claims, disseminate to appropriate carriers, and enter claim settlements
Monitor and respond to emails and voicemails with a customer service mindset
Resolve daily issues and bring them to resolution
Identify and escalate risks on pending claims and litigation
Assist customers with carrier arrangements, salvage goods, and schedule inspections
Build strong working relationships with customers, carriers, insurance companies, and the office network
Maintain excellent task management for proper follow-up and resolution on each claim
Perform other duties as assigned according to team and country-specific requirements
QUALIFICATIONS
Required :
High School diploma or GED
Minimum 1-year previous customer service or claims experience
Preferred :
Bachelor’s degree from an accredited college or university
Previous transportation experience
Strong problem solving and decision-making abilities
Quick learner who is successful at multi-tasking
Team player who can also produce independent results
Possesses strong detail orientation
Strong customer service focus
Solutions focus mindset as this role will be providing answers to the C.H. Robinson network, customers and carriers on assigned cargo claims portfolio
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly.
Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few.
You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities.
We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer / EOE / M / F / Disabled / Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals.
We provide the top-tier benefits that matter to you most, including :
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on page.
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