Information Desk Manager & Campus Visit Coordinator.

General Statement

Montana State University Billings is a preferred employer in the region-WE WANT YOU!

The following are reasons why you should join our team :

• Work-life balance
• Holidays-10 paid holidays per year and 1 Floating Holiday
• Vacation- 15 days per year (New Employees to 10 years; after 10 years the accrual rate increases)
• Sick Leave Earned at an accrual rate of .0416125 for each hour in pay status.
• Employee and Dependent Tuition Waiver
• Opportunities to engage in professional development opportunities
• Committed to employee wellness and access to a robust Employee Assistance Program
• Medical Benefits that are robust and affordable
• Visit MUS Benefits to learn more about our benefit package includingMedical, Vision, and DentalLife Insurance and Long Term Disability are incorporated into our benefits.

Learn more about our retirement benefits at MUS Retirement.

• Opportunities for career growth and a variety of career paths
• Campus vibrancy- coffee shops, FREE attendance to MSUB concerts, athletic events, and lectures, access to recreation center, library, etc.
• Beautiful campus environment that features our MSUB Mile walking path

Duties and Responsibilities DUTIES and RESPONSIBILITIES :

• Connects prospect students and applicants with campus programs and student services information.
• Checks various data sources to confirm campus events and schedule tours and appointments with admissions counselors.
• Collaborates with all staff within the Office of Admission team in addition to campus staff, faculty, deans, and university leadership.
• Coordinates all prospective students’ campus tour visits to the University and answers the campus operator phone lines.
• Has an innovative approach to streamlining systems, documenting processes, and identifying gaps in information or service to prospective students and applicants.
• Coordinates large group tours and campus visits for both the University and City College campuses.
• Assists with the coordination of mailings and texting campaigns.
• Assists students with enrollment and financial information. Supports the matriculation pipeline for new, transfer, returning, and readmit students.
• Answers questions via phone, text, e-mail, and in person at the front desk.
• Trains, supervises, and provides ongoing coaching and evaluation of student employees.
• Facilitates and continually improves the intake process of prospective students and their families for campus tours, small group tours, and other campus visit requests.
• Establishes and maintains positive and professional relationships with high school staff and counselors as well as university faculty, staff, administrators, and community stakeholders.
• Uses data, reports, and other analytical tools to outreach to prospective students, applicants, and their families.

Additional duties include :

• Coordinate onboarding and training experience for all new staff members joining the Office of Admissions; this includes the Office of Admissions training and procedures manual, communication templates and other documentation efforts to streamline the onboarding process.
• Collaborate with the Admissions Counselors on documenting recruitment schedules; oversee the campus tour calendar, and regularly update the recruitment and outreach calendar to schedule appropriate staff members.

QUALITIES :

• Displays expertise in knowledge of MSU Billings programs, opportunities, and general information.
• Exhibits sound judgment, strict confidentiality, poise, and sensitivity in dealing with campus faculty and staff, prospective students and parents, high school counselors, and other constituencies.
• Serves as a collaborate team player who communicates clearly, professionally, and efficientlyIn-personVirtuallyPhoneTextEmailIndividual interactions as well as large and small group work
• Demonstrate student-first focusDeliver quality customer service from initial inquiry to enrollmentThoughtful, solution-oriented dedication to student success and satisfaction

PHYSICAL DEMANDS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.

The requirements listed above are representative of the knowledge, skill, and / or ability required

• Must be able to transport, move, or position items weighing up to 50 lbs.
• Willingness to work occasionally on weekends, evenings, and overnight travel

Required Qualifications Experience, Education, Knowledge & Skills Education Required :

Bachelor’s degree in a related field, or an equivalent combination of relevant education and / or experience.

Experience Required :

• Three or more years of progressively responsible work experience in roles which require a high level of professionalism.
• Proven ability to relate well to people and work with diverse backgrounds.
• Proven ability to work well both independently and as a team in a fast-paced work environment.
• Experience working with and maintaining confidential records, information, and positive interactions with customers and peers.
• Has demonstrated strong communication, interpersonal, and organizational skills with the added ability to provide attention to detail.
• Ability to establish and maintain effective working relationships with co-workers, colleagues, and the public.
• Ability to represent the Office of Admissions and its programs to others in a professional and courteous manner.
• Has demonstrated excellent organizational, analytical and critical thinking skills.
• Possess excellent verbal, written and strong interpersonal skills, including effectiveness in large group presentations and small group discussions.
• Demonstrated ability to develop and maintain detailed and accurate record-keeping systems.
• Strong computer skills, including the ability to use Outlook, Excel, Word and database management and spreadsheet software.

Preferred Qualifications Experience, Education, Knowledge & Skills Experience Preferred :

• Working knowledge of Ellucian Banner software
• Experience in employee supervision

The Successful Candidate Will Special Requirements Physical Demands