Systems Analyst

Description :

This position executes requirements gathering methodologies to identify business, functional, and non-functional requirements within designated business domain.

This role also develops requirements for process or system solutions within assigned business domain(s) and supports the evolution of applications, systems, and / or processes to a desired future state.

This role supports the evaluation of third-party vendors as directed and recommends regional and / or national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business

Core Responsibilities·

• Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives;
• collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations;
• communicating progress and information; identifying and recommending ways to address improvement opportunities when possible;
• and escalating issues or risks as appropriate. · Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers;
• listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others;

and adapting to and learning from change, difficulties, and feedback.

Key Responsibilities

• Effectively communicates investigative findings to non-technical audiences.
• Works with technology risk teams and business stakeholders to respond to and remediate identified issues and determine the best approach for improving business protocol.
• Provides recommendations to team or department leadership on how to remediate issues identified through system testing processes.
• Follows established processes to ensure KPI goals are obtained, and performance metrics are tracked on an ongoing basis.
• Supports continuous process improvement by participating in the development, implementation, and maintenance of standardized security tools, templates, and processes across assigned business domain(s).
• Researches and stays abreast of integrated applications to creatively discover any vulnerabilities and recommend solutions for technology systems.
• Generates scheduled reports (e.g., ticket volume updates, error reports, remediation reports) and provides regular metrics to IT teams as appropriate.

Support of Windows and Macbook OS. Active Roles / Access support, ITSM and other service support for workstation builds, maintenance, deployments and device mgmt.

VDI Support / Virtual Environment knowledge.

• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
1 day ago