Vice President Data Owner - Card Customer Journey

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

JOB DESCRIPTION

We are not looking for job seekers. We want change-makers! Are you a leader who is passionate about using data? This opportunity is a perfect fit for you to accelerate product development, drive business growth, and improve the Chase customer experience.

You will serve as a member of the product team, collaborating with the Product Owner, design lead, and technology lead to ensure that the product delivers data in a manner consistent with the quality and safety requirements of the business.

As a Vice President Data Owner - Card Customer Journey in our Card Data & Analytics team, you will play a crucial role in promoting our firm's innovation agenda.

Your work will involve ensuring the quality and protection of data, which is key to our business objectives, advanced analytics, operations, and reporting.

This role provides you with the opportunity to be accountable for all data in the Card Customer Journey product, enabling you to make a significant impact on our business.

Job Responsibilities

• Create plans for the development and delivery of product data to support strategic business objectives, business operations, advanced analytics, and metrics and reporting.
• Work with key partners to drive an understanding of the data and its use within the business. Provide subject matter expertise with respect to the content and use of data in the product and associated business area.
• Identify the scope of critical data within their product, ensuring that the prioritized data is well-documented as to its meaning and purpose, and classified accordingly with metadata to enable its understanding and control.
• Support the aligned Data & Analytics lead for their product by identifying data required to be integrated into analytics platforms to support analytics projects.
• Document requirements for the accuracy, completeness, and timeliness of data within the product, and coordinate resources to deliver data quality requirements.
• Influence resources to resolve identified data issues in a timely manner.
• Develop processes and procedures to identify, monitor, and mitigate data risks for data in the product, including risks related to data protection, data retention and destruction, data storage, data use, and data quality.
• Manage the execution of tasks to comply with Firmwide policies, standards, and procedures related to the integrity and protection of data in the product.
• Develop strong relationships with product data delivery partners and data consumers, including leaders in the Business, Technology, Analytics, Operations, Risk and Control functions.
• Manage the execution of a set of milestones. Understand and mitigate risks, bottlenecks, and inefficiencies in the product development lifecycle with respect to data.
• Track and manage work streams and associated KPIs to ensure deliveries are successful.

Required qualifications, capabilities, and skills :

• Exceptional interpersonal and communication skills and relationship management experience.
• Ability to articulate complex technical concepts to senior audiences and across organizational boundaries.
• Experience with data consumption, data analysis & analytics use cases.
• Experience managing delivery across multiple work streams with varying timelines.
• Understanding of Agile technological development methodology.
• Demonstrated ability to manage delivery timelines, and ensure our product and organization is on track to meet our goals.
• Proven ability to execute via internal partnerships.
• Bachelor’s degree required.

Preferred qualifications, capabilities, and skills :

• Master’s degree preferred.
• Experience with Data Use Council (DUC).
• Experience working within a Credit Card organization.
• Experience and / or knowledge of the JPMorgan Chase data ecosystem.
• Experience and / or knowledge of AWS Cloud technologies and Snowflake.
• Technical knowledge of data management and governance, big data platforms, or data architecture.

relocation support is not offered for this role

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location.

Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer / Disability / Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers.

The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning.

We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

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