Administrative Assistant I

Administrative Assistant I

JOB CLASSIFICATION

Pay grade level : N / A

Compensation : $15.45 per hour

Employee category : Part-Time Staff

Department : Adult and Continuing Education

Reports to : Director of Adult and Continuing Education

FLSA status : Non-Exempt

Job Code : AA012PTNAS1

Location : Primarily Main Campus, but any other college location as assigned by the appropriate administrator

SUMMARY

This position is responsible for providing high quality customer service to prospective and current students, staff, and community members.

Ensure that students, employees, and guests receive exceptional customer service. The Administrative Assistant is responsible for front line communications and operations, including but not limited to face-to-face communication with students, staff, and community members, answering telephone inquiries, providing navigational and technical assistance and enrolling students· into adult and community education classes.

POSITION DESCRIPTION

• Greets students and visitors, ensuring a welcome learning environment while providing high quality customer service.
• Answer and direct phone calls to the appropriate personnel.
• Answer questions and enroll students in non-credit classes, enroll ABE / ESL / GED students during peak enrollment times.
• Listen to voicemail messages and return calls in a timely manner.
• Monitor and respond to email inquiries in a timely manner.
• Assist with general office paperwork, filing, and maintaining an orderly front desk area and lobby.
• Maintain inventory, order and stock office supplies.
• Support Lumens database maintenance regularly and run reports.
• Notify students of cancelled classes; drop and refund students from class.
• Maintain instructor and student packets for classes.
• Receive money during enrollment periods and follow appropriate protocols for safe keeping.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Maintain confidentiality of information in all offices of Adult and Continuing Education.
• Maintain current technology and software skills in order to efficiently operate division technology and utilize college software.
• Possess strong written and oral communication skills.
• Must demonstrate a commitment to and ability to work with a diverse student and faculty population.
• Detail oriented.
• Proficient with the Microsoft Office suite; especially Word, Excel, and Outlook. Ability to work in an active environment with the capability to multitask.
• Excellent customer service skills.

MINIMUM QUALIFICATIONS

• High School diploma or GED equivalent.
• Two (2) years of customer service experience.
• Bilingual- English & Spanish.

PREFERRED QUALIFICATIONS

• Associate degree or higher.
• Experience working in a professional office setting.
• Experience working with Student Management Systems.

WORKING CONDITIONS

While performing the duties of this job, the employee is frequently required to stand, talk, hear, walk, and sit. While performing the duties of this job, the employee may occasionally push or lift items.

WORK SCHEDULE

Up to 29 hours per week, during regular hours of Monday Thursday, 8 : 00 AM - 2 : 30 PM, Friday, 8 : 00 AM - 1 : 30 PM. Must be able to work a variable schedule / hour to meet operational needs.

May require evening and / or weekend hours.

To Apply

Visit www.kckcc.edu and click on CAREERS for a list of available positions.

Read the job announcement carefully noting the initial screening date, minimum qualifications, and required information.

Note that information contained in your application materials will be used to determine if you meet the minimum qualifications for the position.

Make sure you complete / submit all the documents listed as required.

• If the position lists a required transcript (during the application process) unofficial transcripts may be submitted. However, please note that upon selection for hire, you will be required to submit official transcripts.
• Ensure that your transcripts show that a degree was awarded or conferred if you are stating that it is your highest level of education completed.

If you certify your level of education and it cannot be verified from your transcript(s), your application may not be referred to the selection committee.

• Foreign degrees are acceptable provided they have been translated and / or shown to have equivalency to a United States : Associate, Bachelor, Master, or Doctorate level degree.
• Documentation verifying completion of a degree, course work within a discipline, or other educational criteria should be electronically attached (uploaded) to your application.
• Three (3) professional references with phone number and email addresses are required.
• A college selection committee is responsible for application review and interviews. The final candidate(s) selected to be hired will be made by the hiring manager.
• Successful completion of a background check on all persons recommended for employment is required Individual hiring departments may elect to administer pre-employment tests, which are relevant to essential job functions as part of the applicant selection / hiring process.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

KCKCC is an Equal Opportunity and Affirmative Action Educational Institution