Fulfillment Unit Manager

Job Description

Job Description

Description : Title :

Title :

Fulfillment Unit Manager

Department : Fulfillment

Fulfillment

Reports to : SVP Operations

SVP Operations

FLSA : Exempt

Exempt

Supervises others :

This position will be responsible for ensuring that the PUPCO Fulfillment Center operates efficiently, while minimizing errors, ensuring customer expectations are exceeded.

The ideal candidate is a confident leader who is data driven and collaborative in their approach.

Responsibilities

• Hire, train, coach, mentor, and develop Team Members to achieve business objectives while providing career growth opportunities
• Conduct monthly performance discussions and Annual Performance / Wage Reviews to promote constant and measurable improvement
• Monitor and address staging, receiving, and storage bin issues, utilizing cycle counts on a regular cadence to protect the accuracy / integrity of the physical inventory
• Collaborate and guide Team Members regularly to communicate objectives, policies, procedures, safety practices, and draw attention to improvement opportunities
• Maintain standards to ensure a safe work environment in the Fulfillment Center, within the guidelines of OSHA, NFPA, and DOL requirements
• Maintain employee timecards and approve PTO, based on workload planning objectives, ensuring staffing and hours are congruent with workload
• Identify and resolve fulfillment system issues through direct interaction and / or training the appropriate Team Members at the point-of-work, utilizing metrics / KPIs to maximize fulfillment efficiency and accuracy
• Oversee the management of Fulfillment Center expenses, budgets, and direct labor hours
• Other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Ability to communicate solutions, plans, tactical initiatives, and associated progress to Fulfillment Team Members, individually or in a group setting, including Leadership Team updates.
• Must be able to work independently with minimal supervision and can work with an appreciable amount of latitude.
• Flexible and adaptable with the ability to work in ambiguous situations, bringing clarity to the process.
• Ability to understand the fulfillment lifecycle and how to ensure organizational alignment with Sales Objectives and each unique customer’s specific needs.
• Ability to overcome problems and challenges, while maintaining pre-defined timelines, despite competing priorities.

Education and Experience

• Must have at least 5 years of leadership experience, preferably in a fulfillment operation
• Proficiency with Microsoft Office, particularly Excel.
• Experience with an ERP system; particularly NetSuite.

Working Conditions

• Ability to lift up to 50 lbs. and work primarily standing for an extended period of time
• Ability to maintain a high level of physicality for prolonged periods
• Must work in hot and cold / inside and outside environments

Requirements :