ADMINISTRATIVE SUPPORT REPRESENTATIVE WITH STRONG CUSTOMER SUPPORT SKILLS

Administrative Support Representative with strong Customer Support Skills

Job Category : Administration Requisition Number : ADMIN008419 Showing 1 location Job Details

Description

Overhead Door of Colorado Springs, a part of DH Pace Company, Inc. is seeking an Administrative Assistant to provide administrative support to staff, department and management.

This individual will be responsible for communicating with customers, ensure billing / invoices have been completed and representing the company in a professional manner.

Require computer proficiency and the ability to multi-task in a fast-paced working environment. Standard work hours Monday through Friday.

Job Responsibilities :

• Provide administrative support to staff, department and management. Receive incoming calls from customers that require service / sales by identify the type of call, type of problem, and then schedule the service appointment assuring the customers timing preference is met for a specific day and time of day.
• Promote all products and services and quotes accurate pricing when appropriate. Gather accurate information from the customer to ensure accurate billing.
• Enter the information in the service ticket with sufficient information that allows the dispatcher to send a qualified technician to the job site with information about the problem prior to their arrival at the job site.
• Represent the company in a professional manner with good customer service and verbal communication skills.
• Maintain and promote a positive attitude toward customers regardless of the circumstances.
• Communicate with customer, supervisor or other office personnel in an effective and timely manner.
• Receive job tickets, check tickets for description of work completed, extra parts used on the job, and also check for technician number and time worked on job.
• Ensure that all doors, operators, miscellaneous parts and job labor are costed and billed correctly on each job ticket.

Enter adjustments if required.

• Complete corrections from Manager as necessary and release billing to generate customer invoices.
• When necessary, compare time sheets to tickets for labor hours in and out on job sites on date received and ensure hours and dates worked are entered on tickets by technicians to assure they coincide with time sheets.
• Check for part numbers and description of parts, description of work completed and check to see if jobs are completed or if the ticket is on continuation.
• Submit billing to Service Manager for approval daily.

Job Requirements :

As an organization, we take great pride in offering our customers the best products and services represented by a top notch team that is always willing to go the extra mile every day of the week.

• High School Diploma or equivalent
• At least two (2) years administrative office experience preferred
• Strong attention to detail
• Ability to multi-task and work efficiently in a fast-paced work environment
• Computer proficient
• Successful candidate will have excellent communication and customer relation skills and high sense of urgency with exceptional problem solving skill
• Detailed oriented team player with good interpersonal skills

We reward your hard work, dedication and success :

• Advancement opportunities many of our Administrative Assistants progress to Administrative Managers
• Successful employees are often granted transfers and promotions to new office locations for the organization
• Competitive Base Salary
• Comprehensive benefits including medical, dental, vision, life and disability coverage and 401(k)
• Paid Time Off Plan
• Company Closes in Observance of Major Holidays
• Your health and wellness is important to us Corporate Wellness Program and Non-smoking work environment

Pay range for this position : From $16 an hour based on experience.

Organizational stability, healthy revenues and company growth are probably at the very top of your list of criteria for evaluating companies and where you want to work.

You will find all are true at DH Pace Company!

DH Pace Company, Inc. :

• Over 90 years in business
• Tenured senior leadership team
• Sales in excess of $500MM
• Geographically growing; in over 45 offices

Offer of employment contingent upon successful completion of pre-employment screening, background check and E-Verify. EOE M / F / Disability / Veteran AA VEVRAA Federal Contractor.

Qualifications

Skills

Behaviors

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Experience

Licenses & Certifications

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)