Program Manager III - BHSD Cross Systems Initiatives

All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.

Under general direction, the Program Manager III plans, organizes, directs and controls the activities and / or staff of a very large County program.

The Behavioral Health Services Department (BHSD) is recruiting for a Program Manager III to oversee programs in the Cross Systems Initiatives Division .

Under the general direction of the Cross Systems Initiatives Division Director or designee, this position will be responsible for the overall operation of the intensive outpatient behavioral health services such as Assisted Outpatient Treatment (AOT), Assertive Community Treatment (ACT) programs, and Full-Service Partnership (FSP) programs.

Additionally, this position will also be responsible for the operation of the Behavioral Health Urgent Care (BHUC) clinic, Master Lease Housing Program and the Community Assistance, Recovery and Empowerment program.

This position will assist in the oversight and monitoring of the programs and service providers, and provide leadership and supervision to direct service staff.

As part of the senior management team, this manager will direct program operations and evaluate clinical services as well as other programs within the Cross Systems Initiatives Division.

In addition to meeting the employment standards for Program Manager III, candidates must possess the following :

Supervising, managing, evaluating, and monitoring programs in an interdisciplinary behavioral health service setting or team.

Services may include but are not limited to psychiatry, case management, adult and older adult services, education and employment services, and peer support.

The ideal candidate will also possess :

• Knowledge and experience with intensive outpatient services;
• Exceptional skills in presenting to, and interfacing with, the Board of Supervisors, courts, community partners, and the community; and
• Experience with large system finances and budgets

The County of Santa Clara Behavioral Health Services Department strives to be a premier integrated behavioral health care provider, employer, and partner.

We are a passionate team of caring, courageous staff and professionals dedicated to transforming the lives of individuals, children, families, and older adults impacted by mental health and substance use challenges.

To support achievement of their hopes, dreams, and quality of life goals, our team provides high quality whole-person care and comprehensive community-based behavioral services through the lens of race, equity, diversity and inclusion.

We are looking for stellar health care professionals like you to fulfill a rewarding career with us and be a partner for health and wellness in the community.

Learn more about the County of Santa Clara Behavioral Health Services at https : / / bhsd.sccgov.org / and follow us on :

YouTube Live Event - County of Santa Clara Behavioral Health Services Department - YouTube

Facebook I @cscbehavioralhealth

LinkedIn https : / / www.linkedin.com / company / county-of-santa-clara / life / sccbhsd /

Instagram @cscbehavioralhealth

• Plans, organizes and directs a County program that provides direct service to the public or other agencies;
• Handles complex coordination between County, local and State resources;
• Prepares staff reports and comprehensive detailed plans with Countywide impact;
• Works closely with cross departmental staff at all levels of the organization;
• Determines program objectives in light of established goals;
• Develops strategies to achieve objectives;
• Establishes program priorities;
• Formulates and implements policies, plans and procedures for carrying out functions of the program;
• Defines personnel resource needs and allocates them as required to reach program objectives;
• Selects and hires staff and ensures the orientation, training and development of program staff;
• Directs and evaluates the work of subordinate staff;
• Establishes an appropriate organizational structure and delineates working level and relationships of personnel to carry out the program's activities;
• Determines budgetary requirements to maintain the program;
• Makes recommendations on the annual budget and may present the program's budget to the Board of Supervisors;
• Is responsible for determining program funding needs and obtaining available outside funding when necessary through grants and / or contracts;
• Is responsible for the implementation, control, monitoring and evaluation of provided services to ensure compliance with terms of received grants and contracts;
• Maintains liaison relationships and represents the program in contacts with public and private agencies and concerned community groups and organizations;
• Prepares reports and correspondence;
• Keeps abreast of new trends and developments related to the program's activities;
• Provides assistance and advice to advisory and planning boards, commissions, task forces and other special groups as required;
• May prepare and make presentations to staff, boards, commissions, and external groups;
• May provide ongoing statistical reports;
• May be assigned as a Disaster Service Worker, as required;
• And performs related duties as required.

Sufficient education, training and experience to demonstrate the possession and direct application of the following knowledge and abilities.

Training and Experience Note : The required knowledge and abilities are typically attained through training and experience equivalent to possession of a Bachelor's degree.

Relevant experience can substitute for education on a year-for-year basis. Relevant experience includes experience performing analytical, administrative, lead, supervisory, or management duties, which include interpreting rules and regulations, gathering data and formulating recommendations, and report writing.

Seven (7) years of analytical, administrative, lead, supervisory or management experience which includes duties interpreting rules and regulations, gathering data and formulating recommendations, and report writing;

four (4) years of which must be at the journey level.

A Master's degree can substitute for one (1) year of the required experience.

Special Requirements

Specialized program knowledge may be required in addition to the generalized administrative / supervisory experience when it can be demonstrated that :

• it is an absolute necessity for the successful operation of the program;
• that the Program Manager will be held accountable for this specialized knowledge; and
• that subordinate program staff will not be able to provide the subject matter expertise that is required.

Note : The knowledge, skills and abilities listed below indicate the common aspects of the three levels of the Program Manager Series.

However, for recruitment purposes, a potential candidate will be rated on ability to perform at a specific level as outlined in the allocation factors.

In appraising experience, more weight will be given to the breadth rather than depth of pertinent experience and the evidence of the candidate's ability to assume and fulfill the responsibilities of the position at a designated level.

Some positions may require Live Scan screening as part of the background check process.

Knowledge of :

• Program development and evaluation;
• Techniques of organizing and motivating groups;
• Personnel management techniques;
• Methods of administrative problem solving;
• Principles of organization and administrative, fiscal and program management; principles of employee supervision, training and development;
• Community and agency consultation methods and procedures;
• Computer applications, including but not limited to : word processing, spreadsheets, data base management software, presentation and electronic mail software.

Ability to :

• Plan, organize, control and evaluate a public service program;
• Manage initiatives, collect and analyze data for the purpose of evaluating services and or programs;
• Plan and assign workloads clearly and effectively;
• Train, develop and motivate staff;
• Deal effectively with a variety of government and community officials;
• Speak effectively in public;
• Integrate the activities of a program to attain program goals;
• Prepare and review reports;
• Develop and recommend effective courses of action;
• Develop and effectively utilize all available resources;
• Establish and maintain program's objectives, priorities and policies;
• Consult with and advise top administrator on the activities and status of the program;
• Develop short and long range budget plans that accurately reflect program needs. May require the ability to apply the tools of a specialty subject area.

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