Zurich North America is seeking a skilled Claims Specialist to handle Commercial General Liability (CGL) files within our dedicated team for one of our largest customers! This exciting opportunity is available in one of the following locations : Rocky Hill, CT, Schaumburg, IL, Parsippany, NJ, New York, (WTC Atlanta, GA.
With moderate direction, this position handles multi-party CGL claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.
At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move.
Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable.
While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.
Basic Qualifications :
- Bachelor’s Degree and 2 or more years of experience in the Claims or Insurance area
- Zurich Certified Insurance Apprentice, including an associate degree and 2 or more years of experience in Claims or Insurance area
- Completion of Zurich Claims Training Program and 1 or more years of experience in the Claims or Insurance area
- High School Diploma or Equivalent and 4 or more years of experience in the Claims or Insurance area
- Must obtain and maintain required adjuster license(s)
- Knowledge of insurance regulations, markets, and products
- Microsoft Office experience
Preferred Qualifications :
- 2+ years of experience handling Commercial General Liability Claims
- Effective verbal and written communication skills
- Strong analytical, critical thinking, and problem-solving skills
- Solid time management, prioritization, and multi-tasking skills
- Experience collaborating in a team environment and building cross functional working relationships.
- Ability to determine the scope and low to moderate complex claims.
- Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of low to moderately complex claims.
- Ability to develop and execute a negotiation strategy and plan for resolution.
- Ability to identify subtleties in customer / client and / or business partner interactions.
- Ability to present information necessary to propose a claim resolution to stakeholders.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().
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