Director, Sales Operations & Enablement

Job Purpose :

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

This role reports to the Chief Commercial Officer and is responsible for leading a team focused on optimizing sales operations, sales support, and data analytics across the commercial organization.

The primary goal is to drive efficiency, effectiveness, and provide strategic insights to maximize revenue growth and achieve business objectives.

The Director will oversee a team supporting sales and marketing functions, ensuring strong alignment with company goals. This role is a key part of the commercial team, contributing to marketing, sales, and product commercialization initiatives.

Additionally, the Director will manage existing processes and implement new strategies for data management and performance reporting.

Leveraging industry best practices, the ideal candidate will also establish and maintain a top-tier CRM system, ensuring a customer-centric approach that enhances sales performance.

Duties :

• Sales Support Management : Lead the Sales Support team to ensure timely and effective assistance to the sales force. This includes managing quote processing, account maintenance, and SmartID (asset management software).
• Data & Pricing Analytics Leadership : Oversee the data analytics team to provide insights on profitability, pricing analysis, performance metrics, and sales compensation management.

Develop and maintain dashboards, reports, and KPIs to monitor commercial performance and guide decision-making.

Process Optimization : Design, implement, and continuously improve processes across Sales, Marketing, and Customer Care.

Identify opportunities to streamline workflows, eliminate inefficiencies, and enhance overall productivity. Execute the monthly management of the S&OP process, capturing the status and challenges in a monthly dashboard to the SI&OP Committee teams.

CRM and Sales Technology Management : Manage and optimize CRM systems (e.g., Salesforce) and other commercial tools. Ensure seamless integration and effective use of these systems across teams to support business objectives.

Act as the liaison between business teams and IT, leading system implementations from a business perspective.

Forecasting and Performance Management : Oversee the sales forecasting process, ensuring that CRM pipeline management aligns with forecasting needs.

Monitor sales performance against targets and provide insights for adjustments as necessary. Collaborate with Regional Sales Directors to map and optimize sales territories.

Team Leadership and Development : Lead, mentor, and develop a high-performing team of commercial operations professionals.

Foster a collaborative, innovative culture focused on continuous improvement.

Cross-Functional Collaboration : Partner with Marketing and Business Development to deliver data insights for setting list and contracted prices.

Engage regularly with top management, new product development, sales management, customer service, manufacturing operations, and training teams.

Collaborate with other department heads to drive revenue growth and profitability.

Skills / Qualifications :

• Ability to work in a rapidly changing environment, managing multiple projects with deadlines.
• Excellent verbal and written communication skills, and a team player.
• Strong Mathematical and analytical skills.
• Strong background in CRM systems and process improvement.
• Possess an excellent understanding of the processes and computer systems.
• Good sense of finance and business analysis.
• Demonstrate good work ethics.

Education :

Bachelor’s of Science Degree in Business / Accounting / Marketing.

Minimum of 10 years sales / sales operations / service experience with B2B organizations, preferably in medical device or life sciences sales.

• 2-5 years of Sales Management or Sales Enablement experience.
• 5+ years’ experience working with CRM managing pipelines & sales activity (Salesforce experience required).

J-18808-Ljbffr