Customer Success Consultant

VirtualVocations
Darnestown, Maryland, United States
Full-time

A company is looking for a Customer Success Consultant to manage and nurture relationships with Law Firm Clients.Key ResponsibilitiesManage overall success and client satisfaction with DMS and Drafting Solutions projectsDevelop and execute a comprehensive training plan for client adoption of assigned solutionsTrack and analyze client usage data and performance metrics to identify areas for improvementRequired QualificationsExperience in customer success, account management, or client servicesFamiliarity with Generative AI, Microsoft products, and Document Management Systems like iManage and NetDocumentsStrong interpersonal and relationship-building skillsLegal or technology-related background is helpful

6 days ago
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