Supervisor - Learning Operations

Our headquarters in Sacramento contains the core functions that support our mission to deliver financial solutions with value, convenience and exceptional service to our members.

TITLE : SUPERVISOR - LEARNING OPERATIONS

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

STATUS : EXEMPT

REPORTS TO : DIRECTOR - LEARNING OPERATIONS

DEPARTMENT : LEADESHIP AND ENTERPRISE DEVELOPMENT

JOB CODE : 11725

PAY RANGE : $98,600.00 - $115,000.00 ANNUALLY

GENERAL DESCRIPTION :

The Supervisor of Learning Operations plays a pivotal role in overseeing the technical training initiatives and ensuring the optimization of business unit performance.

Leading a team of learning professionals, they are responsible for the daily activities associated with delivering onboarding and everboarding for Golden 1 employees aligned with our credit union's core functions.

TASKS, DUTIES, FUNCTIONS :

• Lead and inspire a team of learning professionals dedicated to delivering technical training on the core functions of a credit union.
• Foster a culture of collaboration, innovation, and continuous improvement within the learning operations team.
• Support the development, implementation, and delivery of comprehensive technical training programs that align with the credit union's core functions.
• Deliver outcome-based and engaging learning experiences for respective business units.
• Monitor ongoing training initiatives, making real-time adjustments to optimize program outcomes.
• Collaborate with business unit leaders and stakeholders to understand specific training needs and align programs with organizational goals.
• Build strong partnerships with key stakeholders to ensure the success of learning initiatives.
• Contribute to the development of the credit union's learning and development strategy, aligning it with business goals and industry best practices.
• Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values.
• Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK :

• Strong written and verbal skills and the ability to present information positively, professionally, logically, and concisely.
• Must possess sufficient manual dexterity to skillfully operate a personal computer and other standard office equipment, such as multi-purpose copier and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS :

• INTERNAL : All Levels of Staff
• EXTERNAL : Partner and maintain positive relationships with external vendors and peers in financial institutions.

QUALIFICATIONS :

• EDUCATION : Bachelor's degree in Education, Training and Development, Human Resources, or a related field preferred.
• EXPERIENCE : A minimum of 5 years in learning and development roles, with a focus on new hire onboarding and role-based technical training.

Previous experience in a managerial or supervisory role is desirable. Familiarity with the credit union industry and an understanding of its core functions.

Relevant certifications in learning and development or training management may be advantageous.

• KNOWLEDGE / SKILLS :
• Strong leadership skills to lead and inspire a team of learning professionals.
• Ability to cultivate a positive and motivated team culture.
• Skills in fostering a culture of collaboration, innovation, and continuous improvement within the learning operations team.
• Ability to encourage open communication and idea-sharing among team members.
• Proficiency in developing and implementing comprehensive technical training programs.
• Understanding of the core functions of the credit union and the ability to align training with these functions.
• Expertise in ensuring the delivery of engaging and effective training sessions.
• Adaptability to meet the diverse needs of employees through varied instructional methods.
• Experience in implementing quality assurance measures for assessing training effectiveness.
• Analytical skills to identify areas for improvement and implement necessary changes.
• Proven ability to drive process improvement initiatives within the learning function.
• Strategic thinking to enhance the efficiency and impact of training programs.
• Experience overseeing the successful implementation of training programs.
• Strong organizational skills to ensure seamless execution and alignment with business objectives.
• Ability to monitor ongoing training initiatives and make real-time adjustments to optimize outcomes.
• Flexibility to adapt to changing needs and priorities.
• Strong communication skills for conveying complex information in a clear and concise manner.
• Ability to collaborate with business unit leaders and stakeholders to understand specific training needs.
• Strong interpersonal skills to build effective partnerships.
• Contact Center or Branch experience in the financial industry preferred.

PHYSICAL REQUIREMENTS :

• Combined sitting, standing, and moving throughout the day performing work-related functions.
• Vision in the normal range to accomplish tasks.
• Hearing within the normal range required. A device to enhance hearing will be provided if needed.

LICENSES / CERTIFICATIONS :

A valid California Driver’s License is required. Certifications such as Certified Professional in Learning and Performance (CPLP) or other relevant certifications are preferred.

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 9 / 18 / 2024

We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.

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