A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives.
Key ResponsibilitiesOversee the customer relationship value chain, including onboarding, issue resolution, and account growthDrive customer utilization and upsell opportunities for existing accountsIdentify gaps in the customer journey and implement strategies to enhance the experienceRequired Qualifications5 - 10+ years of experience in program management or customer success within the eMobility industry5 - 10+ years serving as the lead contact for strategic clientsExperience with CRM tools, preferably HubSpot or ZendeskUndergraduate degree or equivalent preferredExperience in corporate sustainability initiatives or the energy / transportation sectors is a plus
Head of Customer Experience
A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives. ...
Head of Customer Success
As a Head of Customer Success at DraftWise, you will be the strategic leader and driving force behind Customer Success at DraftWise. You will oversee and mentor a team of Customer Success Managers, ensuring they deliver exceptional experiences that foster long-term customer relationships, drive rene...
Director of Customer Experience
A company is looking for a Director of Customer Experience Operations. ...
Head Of Consumer Experience Solutions, YouTube
Head Of Consumer Experience Solutions, YouTube. You will oversee the development and implementation of consumer experiences and innovations to existing ones, including user journeys, internal processes, and tools – to ensure a seamless and positive experience for all YouTube users and subscribers. W...
Head of Customer Success
A company is looking for a Head of Customer Success to lead their Customer Success team. ...
Head of US Marketing Analytics & Customer Relationship Management (CRM)
Lead the Voice of the Customer Program, ensuring regular collection and analysis of customer feedback. A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully. Join us as our Head of Marketing Analytics & CRM to support ...
Head of Implementation & Employer Growth (Customer Success)
You’ll report into our VP of Operations, benefitting from collaboration with our Ops and Customer Support functions with deep knowledge of how our product works. As Clair gears up for our next phase of growth, we are looking for a leader for our Employer Implementation and Customer Success functions...
Head of US Marketing Analytics & Customer Relationship Management (CRM)
Lead the Voice of the Customer Program, ensuring regular collection and analysis of customer feedback. Join us as our Head of Marketing Analytics & CRM to support the growth of our US direct to consumer savings platform Raisin. Test and define customer audience strategies to optimize overall cus...
VP, Head of Portfolio Operations
At least 5-7 years of experience but preferably 7-10+ in at least one of (ideally both) of. At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. BA or BS in Economics, Finance, Accounting, Business, or a related fiel...
Head of Customer Performance Operations
Reporting to the Chief Technology Officer, the VP of Customer Performance Operations is responsible for operationalizing a cross-functional team of stakeholders whose purpose is to retain and grow the revenue of Fastly’s top customers. Fastly’s edge cloud platform enables customers to create great d...