A company is looking for a Head of Customer Success to lead their Customer Success team.Key ResponsibilitiesLead, mentor, and develop a high-performing Customer Success teamDevelop and implement strategies to maximize customer retention and satisfactionTrack and analyze customer data to inform decision-making and report on customer healthRequired Qualifications5-7+ years of experience in customer success or account management, with at least 4 years in a leadership roleProven experience in managing and scaling customer success teams in a SaaS or technology-driven environmentStrong understanding of customer success metrics and KPIsProficiency in customer success platforms and relevant toolsExperience in driving customer satisfaction and retention
Head Of Customer Success
Create a success plan in partnership with clients, incorporating onboarding, training, platform utilization, the conducting of routine business reviews, and the mobilization of resources aligned to driving customer value. As the first person to fill this function, you will set the foundation for our...
Head of Implementation & Employer Growth (Customer Success)
Create success metrics for the Customer Success division, advising the executive team on what success should look like at Clair for this function. As Clair gears up for our next phase of growth, we are looking for a leader for our Employer Implementation and Customer Success functions. You’ll report...
Head of Customer Success
The Head of Customer Success will be responsible for leading and managing the customer success team to ensure that our largest customers realize the full value of Insightful. Establish and monitor customer success metrics and KPIs to track performance and drive continuous improvement and evolution o...
Head of Customer Experience
A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives. ...
Head of Existing Customer Marketing Strategy (C14 / SVP)
The Head of ECM Strategy is responsible for developing the next generation of ECM Marketing strategy for Citi, taking into account competitive views, deep analysis of performance and results across all channels and the needs of each business. The Existing Customer Marketing (ECM) team within this or...
Director of Customer Success
A company is looking for a Director of Customer Success to manage Customer Success operations and ensure customer satisfaction and retention. ...
Head of US Marketing Analytics & Customer Relationship Management (CRM)
Lead the Voice of the Customer Program, ensuring regular collection and analysis of customer feedback. Join us as our Head of Marketing Analytics & CRM to support the growth of our US direct to consumer savings platform Raisin. A variety of soft skills and experience may be required for the foll...
Director of Customer Success Enablement
A company is looking for a Director of Customer Success Enablement to develop and drive programs that enhance customer experience and support retention and expansion goals. ...
Specialty Software Engineering Senior Manager Head of Customer Risk & Due Diligence Tech
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. Wells Fargo is seeking a Specialty Software Engineering Senio...
VP, Head of Portfolio Operations
VP, Head of Portfolio OperationsAt Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. At least 5-7 years of experience but preferably 7-10+ in at least one of (ideally both) of. BA or BS in Economics, Finance, Account...