Administration Coordinators

Job Description

Service Administration Coordinator I

Location : Loveland, Colorado, United States of America

Category : Customer Support

Job Id : R10255801

The Service Administration Coordinator I provides support for the Hach Service and Sales organization. The Coordinator I is responsible for handling incoming and outgoing administrative inquiries from all Hach departments and external customers related to bench service requests.

In this role, a typical day will look like :

• Handle requests for field and bench service-related inquiries via phone, email, and chat.
• Effectively generate quotes for field and bench service requests.
• Generate Work Orders in ServiceMax for US-based customers.
• Create, update, and edit customer account information and instrument installed base information in ServiceMax and Oracle.
• Responsible for customer account updates, customer billing inquiries, and Work Order updates.
• Effectively communicate with customers, staff, and management.
• Process service orders for bench repair, loaners, and rentals.

Must be able to multi-task and adapt to a daily changing, fast-paced work environment. The essential requirements of the job include :

• High school diploma or equivalent combination of education and experience.
• Demonstrated computer skills including word processing, spreadsheets, and database applications.
• Customer Service experience.
• Knowledge of Oracle is a plus!

At Hach ( www.hach.com ), we ensure water quality for people around the world, and every associate plays a vital role in that mission.

Our founding vision is to make water analysis better faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs.

You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

More about us : https : / / www.hach.com / about-us

Compensation : The compensation range for this role is $18.00 - $20.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance, and 401(k) to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Equal Opportunity Statement : Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

Affirmative Action Statement : We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace, and throughout the markets we serve.

If you are interested in applying for this role or require any accommodations during the application process, please contact us at [email protected]

Unsolicited Assistance : We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings.

All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.

No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Array