A company is looking for a Manager, Member Success Operations to lead their service center team.Key Responsibilities : Oversee daily operations of the Member Success organization, ensuring team availability and resource alignmentSupport KPIs and implement best practices to enhance customer satisfaction and operational performanceCollaborate with leadership to align operational goals with strategic planningRequired Qualifications : Minimum of 2 years of leadership experience in a customer care / call center environmentMinimum of 3 years of experience with call center operations, including training and workforce managementExcellent understanding of call center technology and software applications, with experience in Zendesk preferredAbility to analyze data and make data-driven decisions to improve performanceSound knowledge of call center operations, performance metrics, and quality assurance processes
Member Success Operations Manager
A company is looking for a Manager, Member Success Operations to lead their service center team. ...
Revenue Operations Manager
Members is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. We are seeking a scrappy startup operator with experience in Sales and Growth Operations. Develop and implement success strategies for client onboarding and retention. Design, build, a...
Member Escalations Operations Manager
A company is looking for a Member Escalations Operations Manager to oversee a service-focused production operation. ...
Revenue Operations Manager
Members is a rapidly growing, invitation-only community of private investors sharing deals, insights, and contacts. We are seeking a scrappy startup operator with experience in Sales and Growth Operations. Develop and implement success strategies for client onboarding and retention. Design, build, a...
Customer Success Operations Manager
We are looking for a Customer Success (CS) Operations Manager to join our team at EliseAI. Collaborate with the Customer Success and Operations teams to build efficient processes for onboarding, renewals, and client health monitoring. You will play a key role in optimizing our Customer Success proce...
Member Escalations Operations Manager
We're hiring a Member Escalations Operations Manager to join our Member Escalations team. Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. You will support our mission by driving a best-in-class service-focused production o...
School Operations Manager
As the sole leader of operations within a specific Success Academy school, reporting to the Principal and Regional Operations Manager, our School Business Operations Managers serve as core members of the leadership team ensuring high levels of operational excellence every day, overseeing daily opera...
Customer Success Operations Manager
Customer Success Operations Manager. You will partner with many cross-functional teams such as finance, sales, marketing, operations, and others. CS strategy/business operations roles. ...
Manager, HC Shared Services & Operations
HC Shared Services & Operations Manager. Identify and implement opportunities for employee and manager self-service in Workday, streamlining processes and empowering employees and managers to handle routine tasks independently. Manage annual projects regarding onboarding, school staff planning, and ...
Senior Customer Success Operations Manager, CTV
As PubMatic's products and services evolve, the Operations Manager stays at the forefront of Video monetization strategies to ensure that the video publisher onboarding + optimization best processes are well defined and are implemented successfully across the Customer Success team. The successful ca...