Escrow Operations Manager

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below.

Specific activities may change from time to time.

Ensure team members adhere to all governing servicing SLAs, regulations and investor requirements. Oversee proper management, budget, staffing, performance and development;

as well as, hire, train and coach staff. Establish, review and maintain department standards; identify gaps, coordinate improvements and develop controls to enhance efficiencies and minimize risks.

Manage operations within appropriate risk tolerance, including settlement and loss authority limits. Identify and communicate adverse issues, trends or inefficiencies to senior management and other lines of business along with proposed solutions;

implement agreed upon resolutions. Build and maintain relationships with internal and external business partners, managing expectations and accountability All other duties as assigned.

Qualifications

Required Qualifications :

The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills :

Education or training in Mortgage, Finance, or strongly related Industry A minimum of seven years in a management or leadership role of individual contributors Ten years of exposure to default, mortgage servicing or strongly related field Strong oral and written communication skills Strong interpersonal, time management and organizational skills Ability to work in a regularly changing and medium-paced environment High ability to operate independently Ability to lead and manage a medium organization and direct non-income expense

Other Job Requirements / Working Conditions

Sitting / Standing / Walking / Bending / Lifting

Sitting (if checked, indicate frequency)

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Standing (if checked, indicate frequency)

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Walking (if checked, indicate frequency)

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Bending (if checked, indicate frequency)

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Lifting (if checked, indicate pounds)

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þ Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

þ Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy / fax machines, and printers.

þ Availability

Able to work all hours scheduled, including overtime as directed by manager / supervisor and required by business need.

þ Travel

Up to 25%

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation : All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.

Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.