Consumer Support Technician III

SUMMARY : Under general supervision of the Program Manager - Intake and Assessment perform secretarial responsibilities related to processing applicants for Notice of Actions and reactivation.

Assist the Intake Coordinators in facilitating expeditious eligibility by gathering records, making copies, and scheduling appointments.

As a support role to the Intake administrative staff, the position requires good work habits including regular attendance and punctuality.

Has no supervisory responsibility.

HOURLY RANGE : SIGN-ON BONUS!

SIGN-ON BONUS!

• $500 sign-on bonus after the completion of 6 months of employment at IRC with work performance in good standing.
• Make sure to tell us if an IRC employee referred you when you get to that question on your application! Please include their full name.

GENEROUS BENEFITS PACKAGE AND EMPLOYEE PERKS :

To view our benefits package and employee perks, please click

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Process all incoming intake applications for the assigned county. Answer questions about application status, and reactivations.

Return all phone calls promptly regarding

• Assure that consumers’ rights and dignity are maintained in the provision of
• Process applicants for Notice of Actions when applicant is determined ineligible and give notice to demographic area Program Manager and Consumer Support Technician (CST III) with reactivation request.
• Assist the Intake Coordinators in facilitating expeditious eligibility by gathering records, making copies, and scheduling appointments.
• Take or relay information related to intake inquiries. Call people to update or verify information. Assist people in finding material or information.

Direct people or transfer calls to requested office or

• Fill out appropriate referral information paperwork completely and accurately. Complete Title 19 notes on all work activity in the ATLAS program.
• Complete all necessary paperwork, reports, etc. on a timely Ability to transcribe from voice recorded dictation.
• Review intake applications for completeness and accuracy and contact applicant to request needed documents to expedite eligibility process.
• Enter data into Uniform ATLAS program, Fiscal System (UFS), SANDIS case management system, and Spectra-Soft.
• Act as backup for Consumer Intake Coordinators and Assist in keeping the administrative calendar updated along with coworkers.
• Keep Program Manager informed of pending work, work in progress and problems
• Handle change Is flexible and adaptable in dealing with interruptions, new priorities and new assignments.
• Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the
• Comply with the Agency's Personnel Policies and
• Maintain an adequate skill level in interpersonal and community relationships. Communicate effectively with the families and consumers utilizing the agency’s intake Give public and employees general procedural information related to the Intake process, as well as any necessary forms.
• Use equipment appropriately and keep it in good repair. Keep work area neat and orderly and free from hazards. Observe all safety rules.
• Update knowledge through readings, briefings, and
• Organize travel efficiently and Drive vehicle / travel to other offices / locations to pickup / deliver documents and materials as needed or assigned.
• Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules and
• Perform different or additional work as needed or assigned. Perform unit assignments on a rotation basis or as

MINIMUM POSITION REQUIREMENTS :

• High school diploma or equivalent.
• One year of clerical work, including data entry of alpha numeric data and processing a heavy volume of documents for permanent records.
• Knowledge of office practices and procedures including business correspondence, filing, and operation of office business machines.
• Ability to handle change well and be flexible and adaptable in dealing with interruptions, new priorities, and new assignments.
• Ability to perform clerical work involving independent judgment, accuracy and speed.
• Ability to spell correctly and make simple arithmetical computations.
• Ability to follow oral and written directions. Good verbal and written communication.
• Ability to learn and follow complex office procedures and policies. Ability to file in office systems.
• Ability to transcribe from voice recorded dictation.
• Ability to establish and maintain cooperative and effective working relationships with others.
• Ability to type accurately (45 wpm).
• Full use of an automobile, possession of a valid driver's license and automobile liability insurance for the minimum amount prescribed by law, or ability to provide for independent transportation.

Must have and maintain a safe driving record.

May be required to be bilingual.

We are proud to be an EEO employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.