Manager, Quality Assurance

Based inPasadena, California,Dine Brands Global, Inc.(NYSE : DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP and Fuzzy's Taco Shop brands.

With over 3,500 restaurants combined in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world.

For more information on Dine Brands, visit the Company's website located at www.dinebrands.com .

The Product Manager, Quality Assurance (Food Scientist) is responsible for managing different food categories to ensure compliance with Dine QA standards, specifications, and food safety.

This role collaborates cross-functionally with Culinary Innovation, Brand Operation, and Procurement while managing the commercialization process and ongoing monitoring of new and existing products.

This role works closely with Suppliers and Distributors to ensure compliance throughout the Dine food supply chain. The ideal candidate must have attention to detail, strong communication skills, and the ability to multi-task and prioritize;

using a knowledge base from food science and manufacturing experience, the candidate develops and improves product specifications, product testing, and troubleshooting.

Responsibilities :

Manage aspects of quality assurance in the assigned food categories, including but not limited to supplier and product approval, commercialization, troubleshooting, and specification development.

Work cross-functionally with Culinary, Operations, and Procurement to develop and approve new products while monitoring compliance of already existing food items through product testing and analytical reporting.

Conduct cross-functional product showingsand sensory analysis testing, collect and analyze results, and provide solutions to correct out-of-specification products.

Investigate quality complaints and collaborate with Suppliers to troubleshoot causes, perform corrective action, and ongoing prevention.

Participate in alternate Supplier and product approval, product optimization projects, and other continuous product safety and quality improvement programs.

Provide expert technical support to cross-functional teams to ensure the success of new products, from innovation to commercialization and restaurant operations.

Skills & Requirements :

Bachelor's degree in food science, biology, microbiology, chemistry, or related field.

Minimum five years of QA experience in food manufacturing or working for QA at a Casual Dining / Family Dining / Quick Serve restaurant concept.

Strong knowledge of HACCP, GFSI, USDA regulations, auditing principles, and process control.

Requires occasional travel to audit supplier facilities, supervise production runs, and troubleshoot

Experience in specification development and commercialization.

Expert in problem solving and troubleshooting skills; willingness to provide alternate ideas and solutions to problems.

Proficiency using Microsoft office applications including Excel, Outlook, Word, PowerPoint.

Ability to lift and move heavy object (over 50 pounds), ability to stand for extended periods of time, and the ability to tolerate walk-in freezer and hot cooking equipment environments.

Ability to use scientific / lab equipment, handling sharp objects, handling dry ice, using cleaning chemicals, and other restaurant related tools and equipment.

Excellent written and oral communication skills.

Exceptional project management skills and able to work on multiple projects at the same time.

Ability to travel up to 15% of the time for facility and troubleshooting visits.

Base Salary : $105,000+

Equal Employment Opportunity Statement

Dine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law.

All employment is decided on the basis of qualifications, merit, and business need.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and / or other applicable laws and regulations in other jurisdictions.

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