About Us :
NYSTEC is a nonprofit technology consulting company, advising agencies, organizations, institutions, and businesses since 1996.
We’re independent and vendor-neutral, so we have our clients’ best interests at heart. At NYSTEC, we know that we succeed when individuals and teams flourish personally and professionally, so our benefits and perks support that mindset.
About the role :
The operations business analyst contributes to NYSTEC’s continued growth and success through their commitment to innovation and by implementing standard operating processes for improved efficiency and productivity.
This position will collaborate with stakeholders across business units (finance, business development, human resources, IT, etc.
to develop, document, and analyze operational process while communicating effectively and efficiently.
Key Responsibilities
- Support manager with service delivery operational efforts.
- Develop project plans for service delivery operations effort.
- Plan and facilitate requirements gathering sessions with stakeholders to elicit end user and business needs.
- Create formal documentation, including business requirements, technical requirements, current-state and to-be process flow diagrams, decision trees, and mind maps.
- Perform gap analyses between as-is and to-be states.
- Liaise with all departments within the company on various aspects of business requirements and necessary clarifications.
- Convene internal stakeholder groups to inform current-state documentation.
- Develop models and process flows to inform process development and implementation.
- Create user guides and training materials for processes.
- Monitor and update process documentation at a regular cadence.
- Deliver user training on operational processes (live or recorded).
- Develop PowerPoint presentations to provide updates to internal stakeholders.
- Other duties as assigned.
About you :
- Knowledge of or familiarity with the system development life cycle.
- Proficient with Microsoft Office suite, particularly Word, Excel, Visio, and PowerPoint.
- Strong documentation and critical thinking skills.
- Understands NYSTEC’s mission, brand mindsets, and core values and can put the behaviors into practice.
Education and Experience
- A bachelor’s degree and two years of relevant experience. An equivalent combination of advanced education, training, and experience will be considered.
- Experience as a business or system analyst working on organizational operations.
The pay range for this position is $60,334.00 to $82,959.80 per year.
Associate - Operations Business Analyst
Summary The Associate - Operations Business Analyst will be responsible to work with the FTO/TBO Head of Operations within coordination and execution of departmental projects, audits and several other business requirements. Work within all operations teams and have a full understanding of all produc...
Operations Business Analyst
The operations business analyst contributes to NYSTEC’s continued growth and success through their commitment to innovation and by implementing standard operating processes for improved efficiency and productivity. Experience as a business or system analyst working on organizational operations. This...
Distributed Resources Operations Analyst
The NYISO's Market Operations department invites applications for a full-time Distributed Resources Operations Analyst. You will provide support to Energy Market Operations, ICAP Market Operations, and Grid Operations to integrate BTM:NG, demand response, and DER Resources into NYISO's capacity, ene...
Senior Actuarial Analyst - Cyber Pricing
AmTrust Financial is seeking a Senior Actuarial Analyst to participate in Cyber and Management Liability pricing and other actuarial research and development projects. Senior Actuarial Analyst - Cyber Pricing. Bachelor's degree in mathematics, actuarial science, or financial related field preferred....
AWM - AYCO - Insurance Services - Operations - Analyst
AWM - AYCO - Insurance Services - Operations - Analyst. ...
Business Intelligence Analyst - Remote
As the Business Intelligence Analyst, you will support the reporting and dashboard needs, and the data integrity components of Salesforce, PowerBI, Pardot, Business Intelligence tooling, and other systems for the Sales and Business Services (SBS) team. The Business Intelligence Analyst is part of th...
Financial Analyst
Fusco Personnel is currently recruiting a Financial Analyst. The selected candidate will be responsible for collecting, analyzing and interpreting data for the formulation of the annual budget and performing financial forecasting, scenario analysis and statistical analysis to support the financial p...
Project Manager/Sr Architect
Project Manager/Sr Architect - Albany Office (223C). Project Manager/Sr Architect - Albany Office/Corning Tower (223C). This is an immediate long-term Project Manager opportunity. Bachelor’s degree in Architecture, Project Management or similar discipline. ...
Operations and Strategic Initiatives - Senior Associate / Manager
Vialto Partners is a market leader in global mobility services.Our purpose is to 'Connect the world'.We are unique and the only stand-alone global mobility business.This presents a rare opportunity for our clients, stakeholders and colleagues.Our teams help companies streamline and effectively manag...
Deloitte Government & Public Services Risk & Financial Advisory Analyst - Cyber - Summer/Fall 2025
As a Cyber Analyst, you'll work with our diverse teams of leading professionals to help forge organizational constructs, architect and implement cyber solutions, and solve for some of today's toughest cyber challenges so that our clients can achieve their business objectives and manage operational r...