Overview
Hanover Inn, a prestigious and historic hotel known for its exceptional service and luxurious ambiance, is seeking an experienced Director of Food & Beverage.
We are dedicated to providing unparalleled guest experiences and are looking for a dynamic leader to elevate our Food & Beverage operations.
The objectives of the Director of Food & Beverage are to achieve marketing, sales, profitability and quality service goals for the Food & Beverage Department by developing and executing marketing strategies.
Preparing and executing the budget, providing quality service to the guests and employing leadership and managerial skills effectively.
Duties include :
- Responsible for motivating and managing a team of front and back of the house food and beverage management.
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management as a member of the Hotel Executive Committee
- Implement and maintain F&B sales / marketing programs
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel, performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and brand standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect brand service standards and procedures
Responsibilities
- 6 years or more of progressive hotel Food and Beverage experience in a hotel or resort.
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel / Hospitality degree an asset
- Must possess the following strengths : high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new F&B concepts
PIddc42b6cdda0-30511-34728266
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