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Helpdesk Technician
Helpdesk TechnicianVirtualVocations • Ontario, CA, US
Helpdesk Technician

Helpdesk Technician

VirtualVocations • Ontario, CA, US
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A company is looking for a Helpdesk Technician I.

Key Responsibilities

  • Provide technical end-user support via telephone, web chat, or submitted issues
  • Perform restorative or maintenance actions to resolve end-user problems
  • Accurately track incidents and calls in the ticketing system

Required Qualifications

  • Associate degree or vocational training in IT-related courses is a plus
  • Minimum of two years of college completed or a Diploma / Certificate course preferred
  • Familiarity with PC hardware and software troubleshooting
  • Prior experience in Software Application support is a plus
  • Willingness to work different shifts, including holidays and weekends

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