Sales Assistant/Support

The successful candidate will work closely with cross functional teams including sales, finance, sales support, teams to efficiently and diligently respond to and process partner claims.

The candidate is also expected to contribute to the continuing development of the Sales Administration team by offering timely feedback and solutions that, define, develop, and resolve business issues impacting sales by commercial customers.

Creative thinking is a must as we work to build sound business processes in a manner which minimizes disruption, creates efficiencies and maintains operating flexibility.

Must be comfortable dealing with ambiguity, communicating at all levels of the organization, and able to make sound, ethical judgments that take into the account the best interests of our customers, and Client.

Each team member is expected to be a subject matter expert for a particular customer segment or sales team and will be required to provide cross training to other Sales Administration team members on how to provide back up support to that customer segment or sales team.

Job Responsibilities include :

• Review and initiate Sales Exception requests that has direct financial impact to Client, customers and resellers. SEA submission examples are : RESELLER : Sales program sell through validation & claims, distributor programs, returns and reporting verification
• Following up with the customer as necessary to ensure a timely and positive customer experience
• Will be handling inbound and outbound email correspondence that may be as high as 100 a day. Must be efficient in email correspondence and etiquette.

SONAR experience or other comparable departmental communication system experience desirable.

• May be asked to cross reference and enter data into a CRM or PRM tool (Client.com experience a plus)
• Develop, review and maintain process / procedure / policy documents for the Sales Admin team.
• Identify and develop solutions for program compliance gaps, especially for pricing and claim verification.
• Must be able to create reporting that demonstrates the utilization rate of Sales Administration communication tools.
• Assist in coordinating supporting documentation, and implementing processes developed to provide the efficient and accurate customer transactions.
• Participate in regular Sales Operations Team calls.
• Organize & lead conference calls as needed with partner and / or sales to resolve issues, provide training or roll out new processes & templates.
• Must be comfortable interfacing with internal leadership and external customers.
• Partner with various internal Client teams as needed to answer questions, help solve challenges, and work on process and policy improvements.

Client Values

Actively practice teamwork, working within the Sales, Finance, and Sales Ops organizations and throughout other parts of the company to achieve results.

Take initiative and challenge the status quo.

Deliver more than the customer expects.

Be dependable and reliable follow-up quickly and consistently.

Demonstrate a positive and approachable demeanor.

Education, Experience, and / or Skills required :

• 3+ years industry experience encompassing : Sales support, administration or pre-sales activities.
• Preferably containing at least 2+ years working with a Sales, Marketing or Sales Finance team.
• Preferred industries include Technology, Telecommunications, Distribution or F1000 companies.
• BA / BS preferred
• Program, Project or Process management experience a plus
• Experience working directly with sales, understanding common sales terms and methodologies.
• Strong business acumen, analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Detail oriented
• Team player
• Strong work ethic
• Ability to work independently and self motivated
• The ability to be effective in both direct and virtual team leadership.
• The ability of a high level of impact and influence skills and collaborative working style.
• Develops and maintains issues logs to ensure accountability for resolution of key issues.
• Communicates with the customers (internal & external) to ensure quality of product and service on a regular basis
• Strong sense of initiative and pro-activeness
• Flexibility to work varied shifts when required
• Mac OS experience desired
• Strong Excel skills are a MUST
8 days ago