Administrative Associate - CCI Undergraduate Programs and Advising

Administrative Associate - CCI Undergraduate Programs and Advising

Full Time, Non-exempt, MR04

The University of Tennessee, Knoxvilleinvites applications for an Administrative Associate in the College of Communication and Information (CCI).

Application Process : Interested individuals should apply by September 29, 2024.

Screening of applicants will begin immediately and will continue until the position has been filled. For full consideration, applicants must provide a resume, cover letter, and a minimum of three references.

All applicants must apply online to be considered for this position.

The anticipated starting salary for this position is $34,000.00 to $39,000.00 depending on the selected candidate's experience, qualifications, and suitability.

The Position : This position is responsible for welcoming students, parents, faculty and staff into the undergraduate programs and advising center via in-person, online, and telephone.

The administrative associate screens questions and inquiries from University / College administrators, directors, faculty, staff, students (current and prospective), and visitors / callers and directs them to appropriate personnel or departments.

The incumbent maintains the front office and is responsible for assisting students with scheduling advising appointments.

Qualifications :

The administrative associate is expected to :

• Manage the front-office.
• Maintain 1500+ active student records each semester.
• Provide vital information to College administrators for reporting purposes.
• Process major and advisor changes in Internet Native Banner.
• Complete the processes for credit overloads and student permits in Internet Native Banner.
• Enter all curricula exceptions into DARS for students in CCI and students in other academic units pursuing study through minors offered in the college.
• Assist the Assistant Dean of Undergraduate Programs and Advising with the review of degree audit reports for candidates for graduation.
• Liaise with the registrar's office.
• Compile reports and analyze data.
• Complete the 14-day count report for undergraduate enrollment.
• Coordinate the student distribution of exit surveys for graduating undergraduate students.
• Compile additional reports and data as needed.
• Direct in-person student traffic.
• Answer main phone line and triage phone inquiry.
• Distribute information to students and visitors to the Center.
• Direct students and visitors to the appropriate office or department.
• Coordinate scheduling of student appointments with advising personnel (concentrated during Summer Orientation).
• Monitor and correspond with students and prospective students via CCI email account.
• Discern when to refer students to appropriate campus resources.
• Provide administrative support to Assistant Dean and Associate Director.
• Manage the Assistant Dean's calendar.
• Provide administrative support to academic advisors as needed.
• Ensure materials are ready for advisor and student use.
• Maintain office supply inventory.
• Manage printing and mailing.
• Assist with program materials for workshops and events, making copies as needed, creating name badges, and other tasks.
• In consultation with Assistant Dean, develop internal processes and procedures for responsibility areas.
• Assist with special projects related to Undergraduate Programs and Advising.

To be successful in this role, candidates are required to possess :

• High school diploma or equivalent.
• One year of experience working in an office environment.
• Ability to work with a diverse group of students and coworkers within the College.
• Ability to multi-task and prioritize task completion in a timely manner.
• Knowledge of Microsoft Office suite, especially Microsoft Excel.

In addition to the above requirements, our ideal candidate has :

• An associate or bachelor's degree.
• Experience working with students in higher education.
• Knowledge of Native Internet Banner, Self-Service Banner, Navigate or Salesforce, and ARGOS.
• Knowledge of undergraduate advising processes.
• Ability to clearly communicate with students on a range of topics.
• Understanding of higher education practices.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

The College :

CCI is part of a Land Grant Institution embedded in communities to make those communities a better place. Our alumni, students, faculty, and staff strive to positively impact the lives of people in our state through our teaching, scholarship, creative work, and through our engagement and service.

CCI as a college is well poised to deliver upon all of those areas to become the most nationally distinctive but locally relevant College of Communication and Information in the country.