Scheduler - Lakeside Hospital

JOB DESCRIPTION

Your job is more than a job.

When everything goes smoothly, you’re an unsung, yet critical, hero. As a Scheduler, you take charge of a complex process of coordinating patients’ and providers’ schedules, aligning hospital facilities, and getting insurance authorizations.

You make it look easy, but we know it’s not. If one element of the process is delayed, the patient’s care plan may stop, so you stay patient centered to keep that from happening.

You wear your commitment like a badge of honor and stay on top of tasks and anticipate roadblocks. Maintaining appointment schedules, reschedules, cancellations and reminders and communicating with hospital departments and physician offices regarding schedule changes, you’re a difference maker turning every patient’s experience into an extraordinary moment.

We love that about you.

Your experiences, knowledge, skills, empathy, team mentality, and your little something extra all add up to you. And we’re excited to get to know you and find out what you’ll bring to this patient surgery experience role.

Your Everyday

Schedule patient appointments

Coordinate with physicians, nurses, schedules patient visits and appointments.

Guide patients regarding basic queries regarding the appointments, assist with rescheduling and follow ups as necessary.

Schedule surgery procedures using the preferred EMR scheduling block system.

Gather basic information relative to scheduled patients.

Understand inventory supplies and surgical procedures.

Answer the phone in a professional and courteous manner.

Maintain constant and courteous telecommunications with surgeons, nurse coordinators and secretaries.

Maintain and promote good working relationships within the hospital and within the department.

Escalate issues to appropriate supervisor.

Complete daily surgical schedule and distributes as appropriate.

Scan in surgery / PACU / SPD logs to appropriate file.

The Must-Haves

Minimum :

High school diploma / GED and one year of experience in a physician’s office or surgery scheduling.

3 years of experience in lieu of education

WORK SHIFT :

Days (United States of America)

LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way.

Celebrating authenticity, originality, equity, inclusion and a little come on in attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Lakeside Hospital has a heritage rooted in extraordinary care for women and babies, while evolving to meet the healthcare needs of the whole family.

As an essential part of LCMC Health’s incredible community of care, Lakeside Hospital brings a new level of expert care by going the extra mile, treating the whole patient and not just a condition.

Learn more about Lakeside Hospital and our expanding access to comprehensive and specialty healthcare services in Metairie

Your extras

• Deliver healthcare with heart.
• Give people a reason to smile.
• Put a little love in your work.
• Be honest and real, but with compassion.
• Bring some lagniappe into everything you do.
• Forget one-size-fits-all, think one-of-a-kind care.
• See opportunities, not problems it’s all about perspective.
• Cheerlead ideas, differences, and each other.
• Love what makes you, you - because we do.

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work.

This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

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