Director, Product Readiness and Deployment Consultant

Job Description

Role

Do you want to be on a team that transforms the benefits employers provide to their employees? To define the future of products and experiences that millions of people rely on to improve their financial outlook?

As a Deployment Consultant supporting Fidelity’s Workplace Investing (WI) business, you will facilitate the operational readiness and go to market process related to product enhancements and new capabilities.

In an agile format and structure, you will partner with leaders across the organization to establish deployment standards, bring the latest thinking to your role, and empower others with that knowledge!

The nature of the work will vary, spanning regulatory efforts, client commitments, organizational initiatives, and product launches.

You will be accountable for creating and delivering deployment strategies to identify / plan for operational impacts related to a product release.

To be successful in this role, you should be curious, love to take on problems, be willing to understand the needs of clients, internal associates, and have dedication for delivering optimal solutions.

The Expertise and Skills You Bring

Create and deliver deployment strategies for product releases

Have a strong understanding of deployment and business readiness activities

Efficient project management skills to handle dependencies across teams, and provide constructive feedback for future process improvements

Proven leadership by mentoring peers and showcase critical thinking by managing conflicts within teams

You take initiative to communicate issues with partners and resolve issues in a timely manner

Strong communication skills, including the ability to work across functional boundaries, interact, influence, and work effectively with various levels of management and stakeholders

Skills to proactively inspire change, conduct planning sessions with team members, and lead the delivery of solutions

Support client needs and ensure that they feel prepared to launch new product features or changes

Continuous improvement in developing new products / features by incorporating an Agile way of working, a culture of learning, thoughtful risk taking and data driven, timely decision making

Proactively partner with technology delivery teams, business partners, and other center of excellence leaders to influence the approach of deploying solutions to our clients and business partners

Actively share relevant insights, knowledge, industry standard methodologies and developments within your area

BS / BA degree, MBA a plus

5+ years of proven experience leading projects

The Team

WI Customer Solutions chapter is a collaborative, and fast-paced team where Deployment Program Managers partner with business and technology leaders to construct strategic programs that improve the impact on Fidelity’s vitality.

The chapter works closely as cross-functional, multi-disciplinary, and dedicated team responsible for delivering on specific business goals aligned to the Workplace Investing Product Roadmap.

We are customer obsessed and driven to analyze, design and deliver features, products and services that align to our customer’s needs.

Our mission is to drive the realization of results by translating business objectives into actionable plans and solutions that drive customer value! Deployment Program Managers typically have prior experience working in multiple business functions reinforced by skills in more than one of the following areas : Product Management, Project Management, Business Analysis, Deployment / Business Readiness, and Process Improvement.

By promoting Fidelity and agile leadership behaviors, you will build and sustain an innovative agile culture.

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