PCA Administrative Specialist

The Boston Center for Independent Living is a frontline civil rights organization led by people with disabilities that advocates to eliminate discrimination, isolation, and segregation by providing advocacy, information and referral, peer support, skills training, PCA services, and transitional services in order to enhance the independence of people with disabilities.

Is this the role you are looking for If so read on for more details, and make sure to apply today.

As an organization, we commit to making all aspects of our work antiracist, not only because it is just but because it is necessary to serve our community of people with disabilities.

We commit to purposefully identify, discuss, and challenge issues of race and ethnicity, and the impacts they have on our organization, our work, and our people.

BCIL serves a very diverse clientele, and our staff reflect much of that diversity. People with disabilities, people of color, and those who speak another language are encouraged to apply for positions.

All applicants are welcome.

Position Overview : A full-time, benefited position, the PCA Administrative Specialist’s primary duties include, though not exclusively, providing organizational support to BCIL’s administrative department, including back-up to the front-desk reception and phone coverage at the Temple Place and Dorchester offices;

providing data entry and phone support for the PCA program department; and supporting staff on database matters, including staff training and troubleshooting.

Essential Duties and Responsibilities :

• Provide administrative support to the PCA program through direct consumer correspondence, data entry, filing, preparation of assessment packets for nurses, and database projects.
• Work with the PCA program to increase efficiency in responding to consumer phone calls, including taking consumer calls and faxing needed documents to medical providers.
• Provide phone switchboard support as needed at BCIL’s offices.
• Assist in managing the voicemail system.
• Provide staff training, troubleshooting, and other support on BCIL database systems, including the transition from WILD to MiCIL.
• Assist the management team with the preparation of correspondence, reports, and database entries.
• Provide logistical support for BCIL public meetings and events, which may include attending events.
• Assist with staff accommodation support as directed by the supervisor.
• Initiate regular communication with the supervisor and Director of Operations and Development to ensure proper prioritization of work duties on any given day in consideration of multiple roles.
• Assist with special projects and other duties as assigned.

Qualifications :

• Excellent written and oral communication skills.
• An understanding of disability rights and independent living philosophy. Lived experience with a disability is a plus.
• Ability to maintain confidentiality and compliance with HIPAA and other comparable mandates.
• Strong computer skills and a strong knowledge of Microsoft Office products including Outlook and Office 365. Additional skills in MailChimp a plus.
• Strong organizational skills.
• Ability to work on your own as well as part of a team.
• Project oriented with the ability to manage time effectively.
• Self-starter with the ability to handle multiple tasks.
• Ability to travel within the BCIL service area (car is not required).
• Ability to work occasional nights and weekends as requested.

Duties will be assigned by the supervisor with the goal of establishing a regular schedule of activities, though inherent in this position will be the ability to perform assigned tasks as needed and collaborate with all staff, including senior managers.

Equipment Operated :

Computers, copier, scanner, Microsoft Office, printer, postage machine, and other office equipment / programs.

Working Environment :

The office area is a shared workspace divided by cubicles. Verbal communication can be heard from other staff in adjoining cubicles.

The Administrative Specialist position requires 5 days per week in the office with occasional remote work as approved.

Hours : 40 Hours Full Time / Monday Friday 9 : 00 am 5 : 00 pm

Benefits :

• 2 weeks paid vacation (increases with length of service)
• 2 personal days
• 13 holidays
• 12 sick days
• Health, dental, vision (75% paid by agency). After 90 days, short-term disability, long-term disability, group life insurance (100% company paid).

Optional FSA medical and dependent care accounts, critical care insurance, and additional life insurance available (employee paid).

Retirement 403(b) available.

Salary : $44,000 annually

How to apply : Email cover letter and resume to : [email protected]

BCIL is an Affirmative Action / Equal Opportunity Employer. Reasonable accommodation is provided as needed for employees and other affiliates.

Criminal Offender Record Information (CORI) and List of Excluded Individuals / Entities (LEIE) checks are part of BCIL’s standard procedure.

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