Job Description
Job Description
Our Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.
The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.
Hours : 7am 4pm (some earlier openings required, shift ends when work completed). Weekend and holiday on-call rotation required.
Essential Responsibilities :
- Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
- Schedule and confirm patient appointments, check-ups and physician referrals.
- Answer telephones and direct calls to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Compile and record medical charts, reports, and correspondence.
- Interview patients to complete insurance and privacy forms.
- Performs other duties / special projects and tasks as assigned
Education :
- High School Diploma or equivalent required ; Bachelor's degree preferred
- At least one year of administrative medical office experience required
- Experience with Electronic Medical Record (EMR) system strongly preferred
- Bilingual (Spanish) preferred
What we offer you!
- Outstanding benefits including health, vision and dental packages, including HSA / FSA, Life and Disability Insurance
- We also have a no-cost medical, dental, and vision plan for employees.
- 18 days of accrued PTO in addition to 11 paid holidays (1 floating holiday)
- Fertility benefits
- 401(k) Retirement Plan
- Employee Assistance Program
- Continuing Education Reimbursement
- We provide a great, family work environment with internal growth opportunities
Customer Service Representative
If youre passionate about customer service and fashion, apply now!. Responsibilities include greeting customers, processing orders, handling transactions, and data input. ...
Leasing/Receptionist Professional
Experience: Experience in sales or customer service (or equivalent) is required and experience in the property management industry is preferred.Must be a proficient user of email, Internet (specifically social media sites) and web-based applications.A high school diploma or equivalent is required.In...
Lead Case Manager-
PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Care Coordination Services team as the Lead Case Manager role at the Santa Ana location. As part of the Care Coordination Services team, the Lead Case Manager is a seasoned social services pr...
Administrative Assistant
As the key employee liaisons between the client and KWPM services & internal support staff, the Administrative Assistant must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timelin...
Moder - FHA Customer Advocate
Our client, a Tech forward Outsourcing Company, is seeking remote FHA Customer Advocates to join their growing team. The Advocate, Client serves as a member of a Support Team, and the Support Team is the Single Point of Contact between the client and the business line. The Client Advocate's (CA...
Patient Care Coordinator - Temp to Hire
Our client, a leading healthcare provider, is seeking a compassionate and organized Patient Care Coordinator to join their team. This role will involve working closely with other healthcare professionals, delivering high-quality patient care services, and maintaining accurate patient records. Coordi...
Visual Communications Specialist/Customer Service Representative
At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. You will work with customers in numerous ways such as by email, telephone, in-person, and at their place of businessYou will be worki...
Behavioral Health Case Manager II
Behavioral Health Case Manager II. Responds to more complex cases and account specific requests. Serves as a resource to other BH Case Mgrs. Previous experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or m...
Front Desk Receptionist - Bilingual Spanish
Experience as a Receptionist, Front Office Representative or similar role preferred but not required. ...
Patient Care Technician - Certified Dialysis Technician
RenalStat is looking for a Long Term (Travel) Patient Care Technician Certified Dialysis Technician in. ...